To support the day-to-day operation of a licensed gaming venue. Welcoming customers, keeping the venue clean and tidy, and carrying out any minor repairs across the machines while reporting more serious ones. Handling any customer concerns and keeping the venue legal by challenging anyone under 25. Cash handling while being responsible for floats daily. Offering customers promotions. This role will support the MSA engineer in maintaining standards and driving sales and covering holidays.
Responsibilities:
1. Support and deliver company sales targets.
2. Create an environment of top-class customer care.
3. Ensure company operating standards are exceeded.
4. Be proactive and aware of the Challenge 25 policy.
5. Handle cash, ensuring all the correct checks are carried out in full.
6. Maximise any business opportunity within the gaming centre.
7. Promote the business to all customers, new and old.
8. Handle all customer complaints.
CUSTOMER SERVICE:
1. Consistently identify and clarify the needs of the venue.
2. Strive to meet or exceed standards of service.
3. Maintain good employee relations always.
SECURITY:
1. Assist in security investigations as directed by senior management as required.
2. Action security alerts as necessary.
HEALTH AND SAFETY:
1. Adhere to all company health and safety practices and procedures.
2. Report any potential hazards to your Supervisor.
3. Ensure that all work conforms to current Health and Safety legislation/regulations.
COMMUNICATION:
1. Attend meetings as required.
2. Attend periodic business review meetings (1:1) with the Service Supervisor on agreed dates.
3. Promote the company positively with internal and external personnel.
HUMAN RESOURCES:
1. Maintain personal conduct that reflects favourably on the company.
2. Establish a good working environment to obtain maximum commitment from staff.
3. Identify and meet job-related training needs in conjunction with the Service Supervisor.
4. Attend meetings and training courses as required.
5. Work efficiently and effectively with all peers and team members.
Benefits:
1. 33 days annual leave – required to work on bank holidays.
2. Recognition scheme awarded each quarter and annually.
3. Recommend a Friend Scheme – earn a bonus for referring a friend (Subject to T&C’s).
4. Birthday Leave (An extra day off for your birthday).
5. Enhanced Family Friendly Policies.
6. Company pensions above statutory level.
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