An exciting opportunity has arisen for motivated individuals to work as a senior administration officer supporting the delivery of community cardiology Services at St Catherine’s Health Centre. As an integral member of these clinical teams, you will provide essential support to these services ensuring they deliver high quality services to patients. The post holder will play an important role within the wider Admin Team to provide efficient and comprehensive administration support to clinicians and managers. You will work within an integrated and skill mixed Admin Team to support clinical service delivery. As a Band 3 Administrative Officer you will report directly to the Band 4 Admin Team Co-coordinator and work closely with other Band 3 colleagues as a vital member of the admin team, providing secretarial support to clinicians and managers and assisting with the supervision of the day to day workload of Band 2 Admin Support colleagues. The successful candidate must be able to build effective working relationships, be approachable and accessible with a flexible attitude to work pressures. In supporting the standardisation of the admin function across the Trust, you will be required to help improve the efficiency and effectiveness of the admin support received by clinical services. We are therefore looking for individuals with a positive approach to change and supportive of service improvements. The role requires all basic administration duties plus the additional roles of acting as first point of contact using judgement to deal effectively with a wide range of routine, complex and sensitive enquiries using various methods of communication e.g. phone, letter, or email. Patient appointment notification or discharge. Support the heart failure medical secretary when required. To be able to complete admin appropriate patient documentation and enter confidential patient data using computerised information systems e.g. S1, Cerner, ERS, in line with Trust policies and procedures ensuring that information reported is accurate, timely and to the required standard and completing spot check audits of patient information. To liaise with associated agencies or external organisations as necessary, clinical and non-clinical e.g. Transport, interpreters, GPs, escalating when appropriate, and contact referrer if patient referral is inappropriate or incomplete in line with service specific requirements. Teamwork is essential and to have gained knowledge and ability to perform in all roles within community cardiology administration to ensure the smooth and efficient operation of the service. Key Responsibilities Provide a variety of administrative support to a team or individual to facilitate the delivery of clinical services. Support the needs of patients from an administrative perspective. Day to day management of Admin Officers within the team. Act as first point of contact using judgement to deal effectively with a wide range of routine, complex and sensitive enquiries. Provide advice and signpost patients as appropriate. Take and pass on accurate messages for team members in their absence. Signpost routine or complex service emails to appropriate clinician or service. Contact referrer if patient referral is inappropriate or incomplete in line with service specific requirements. Administrative Duties Ensure that equipment and stationery is ordered within budgetary constraints. Enter confidential patient data using computerised information systems in line with Trust policies and procedures. Request and follow up with clinical/non-clinical where there are gaps in information held or as requested by clinician. Responsible for booking patients into Service Clinics in line with service specific requirements. Raise issues with clinical waiting lists if wait times are over and above service specifications. Call back to patients to confirm appointment times/attendance and rebook where appropriate. Prepare system generated or tasked letters and mail or email out e.g., Patient appointment notification or discharge. Complete Admin appropriate patient discharge in Electronic System e.g., continued DNA / FTA. Liaison and Communication Liaise with associated agencies or external organisations as necessary, clinical and non-clinical. Scanning documents and attaching to patient notes. Signpost emails from teams central email account to appropriate clinician/service.