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Resident Manager - Build to Rent
Location: Maidenhead
Client:
deverellsmith
Job Category:
Other
EU work permit required:
Yes
Job Reference:
15bea5aee8c1
Job Views:
60
Posted:
22.01.2025
Expiry Date:
08.03.2025
Job Description:
Job title: Resident Manager
Hours: 40 hours per week, Tuesdays to Saturdays 9am to 6pm; Sundays and Mondays off.
I am working with a build-to-rent company that is looking for a Resident Manager to join the team.
The Resident Manager plays a vital role in ensuring an outstanding and effortless living experience for residents. Collaborating with the team, the Resident Manager optimizes neighborhood occupancy and maintains properties to a high standard for viewing.
Key Responsibilities & Accountabilities:
* Act as the primary customer-facing representative for all current and prospective residents.
* Ensure an exemplary experience from initial inquiry through move-in and during residency.
* Innovate to elevate standards, exploring opportunities for improvement.
* Drive customer satisfaction across all platforms (Zendesk/Google/Homeviews).
* Achieve set targets for occupancy, revenue, and Net Promoter Scores.
* Manage resident contracting, ensuring compliance with standards and legislation.
* Oversee applicant checks, screening, and commercial risk management.
* Conduct inspections to maintain property standards and report maintenance issues.
* Manage the move-out process, including deposit release.
* Participate in events and enhance resident experiences.
Qualifications & Experience:
* Proficiency in Microsoft Office applications and industry-related systems like Yardi/RentCafe.
* Excellent written and verbal communication skills.
* Confident engagement with various stakeholders.
* Proactive, problem-solving attitude.
* Adaptable, resilient, and able to manage pressure.
* Strong attention to detail and effective task prioritization.
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