Summary
This role is perfect for someone with a friendly and welcoming personality who takes pride in Halifax and its community. You will be the first point of contact for visitors, providing information about the town, its history, and upcoming events, while also engaging with local businesses to ensure they feel supported.
Wage
£13,741 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Customer service practitioner (level 2)
Hours
4 days at 7.5 hours, 1 days at 5 hours. Days and shifts to be confirmed.
35 hours a week
Start date
Friday 30 May 2025
Duration
1 year 3 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
As part of your apprenticeship, you will develop valuable customer service skills, gain hands-on experience in business engagement, and support BID-led events and campaigns.
* Act as the first point of contact for visitors at the Discover Halifax Hub, providing a friendly and informative service.
* Offer guidance on Halifax town centre, including its history, attractions, events, and businesses.
* Maintain the Hub’s welcoming atmosphere by ensuring promotional materials are up to date and well presented.
* Handle visitor queries in person, over the phone, and via email in a professional and helpful manner.
* Interact with levy-paying businesses, providing them with information on BID initiatives and upcoming events.
* Assist in distributing promotional materials and gathering feedback from businesses.
Where you’ll work
10 Square
Halifax
HX1 1RJ
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
CALDERDALE COLLEGE
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
This training plan has not been finalised. Check with this employer if you’ll need to travel to a college or training location for this apprenticeship.
Requirements
Desirable qualifications
GCSE in:
* Maths and English (grade Grade 4/C and above)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Team working
* Initiative
* Patience
* willingness to learn