Visiting Officer
Enfield, London
Temporary
Full Time
Are you ready to deliver a customer-focused, professional visiting service in a dynamic local government environment? Join Enfield Council as a Visiting Officer and make a difference in the community by supporting vital financial assessments and income-related services.
THE ROLE
As a Visiting Officer, you will play a key role in providing a high-quality visiting collection and assessment service across the Assessment Hub.
Key responsibilities:
Conduct inspections of empty or altered properties.
Carry out residency checks and verification assessment visits.
Assist housebound or vulnerable customers with no advocacy or family support.
Handle income-related collection visits and assessments for council reductions or reliefs.
Offer clear, technical advice to customers, ensuring a positive and professional experience.
Maintain up-to-date records of customer interactions and work undertaken.
Collaborate with colleagues to improve processes and adopt efficient ways of working.
THE CANDIDATE
We are seeking a candidate with a proven track record in a similar role, with strong technical and communication skills.
Key requirements:
Experience in delivering visiting services within a collection/assessment environment.
Familiarity with income-related assessments, changes in circumstances, and claims.
Strong IT proficiency and technical knowledge.
Excellent written and oral communication skills.
A comm...