Purpose of Role: To deliver ER advice to managers and employees in relation to all aspects of the employee lifecycle, providing the highest quality ER service through coaching, guiding, supporting, training and advising line managers and colleagues, ensuring compliance with policies, employment law and regulations with consideration to risk and commercial management. Key Accountabilities or Duties: Act as the first point of contact for managers and employees regarding employee relations concerns once a case has been triaged to the team Managing the Employee Relations inbox and escalating issues as necessary. Support with allocation of cases within the team Provide advice and support to managers in their decision making, to facilitate early resolution of employee relations concerns ensuring that the risks associated with such cases are effectively managed seeking advice and support from the Employee Relations Specialist as appropriate on: Sickness absence and health Conduct Performance Improvement Probation Grievance Bullying and harassment Flexible working Support with any vetting issues that escalate and require further investigation. Support managers to resolve concerns as informally as possible, ensuring all formal processes are carried out in line with the relevant Policy and Procedure on resolving workplace conflicts, grievances and complaints Offer managers support on disciplinary processes, including investigations, hearings and recommendations for action. Managing long term sick cases and ensuring support is being provided to assist the employee returning to work. Support managers with Occupational Health referrals, ensuring all data submitted is timely, accurate, balanced and that feasibility of adjustments/ recommendations are appropriately considered. Liaise with our Occupational Health provider on all cases relating to Group Income Protection and provide regular progress updates to the PBP team Own and accurately record all ER case work on ER tracker on a regular basis to report on all ER cases Conduct skills analysis to identity skill or knowledge gaps for management Work proactively in building management capability through preparation, design and facilitation of ER training To participate in the update and review of ER guidance and document templates as required. Support in updating HR policies as appropriate, ensuring all legislative updates are reflected and benchmark other comparable companies’ policy offerings, making recommendations to the People Business Partner (PBP) team on how Allwyn can remain competitive on non-statutory policy provisions. Compile ER reports for relevant teams highlighting any areas of concern. Produce ad hoc MI reports as required. Provide administrative support for organisational change projects and ER case work, for example note taking in formal meetings. Provide advice and guidance to line managers on small-scale team changes. Partner closely with the People Operations team on a range of HR Admin processes such as overpayments, leaver details, sickness data and redundancy estimates, ensuring accurate data is recorded and communication is managed effectively with colleagues and managers. Coaching managers on having difficult conversations, and act as a trusted advisor on decision making across a range of workplace issues. Assist in any ad hoc duties, projects and activities as and when required. Requirements Previous experience in providing ER advice and information to employees and line managers on all aspects of the employee lifecycle. Proven experience conducting investigation and disciplinary meetings. Experience in writing and reviewing investigation reports Strong understanding of employee relations and bringing complex ER cases to a resolve Previous experience of HR systems. Ability to use Microsoft Office applications including Word, Advance Excel, PowerPoint and Google docs sufficiently enough to analyse data, produce letters, reports, processes, spreadsheets and presentations Benefits Discretionary bonus scheme 34 days paid leave (This includes bank holidays) 4 x Salary of Life Insurance Pension: We’ll contribute up to 8.5% BUPA £500 wellness allowance Income Protection