Wakefield | Temporary Role | Customer Service Advisor
I am seeking a dedicated and enthusiastic Customer Service Advisor to join my client in Wakefield on a temporary basis. This role is pivotal in ensuring our customers receive the highest level of service and support. If you are customer-focused, detail-oriented, and thrive in a dynamic environment, I would love to hear from you!
Key Responsibilities:
* First point of contact on the Customer Service phone line (Microsoft Teams).
* Handling telephone and email enquiries efficiently.
* Taking and processing stock orders.
* Sending pre-production samples and approving them to external suppliers.
* Following up on orders and updating customers accordingly.
* Importing orders and sending smart forms to customers.
* Assisting the Sales department with various projects.
* Sending/emailing order confirmations to customers.
* Liaising with staff in other departments and with external contacts.
* Updating the CRM system with opportunities.
* Establishing effective, professional, and positive working relationships with colleagues.
* Being responsible for personal health and safety at work.
Skills and Qualifications:
* Strong customer focus.
* Excellent attention to detail.
* Ability to work under pressure.
* Proven organisational skills.
* Effective stakeholder management.
* Strong multitasking abilities.
* Solution-based mindset.
* Strong written and verbal communication skills.
* Proficient computer skills.
What you need to do now
If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
# 4624699