Engage with medical device suppliers to support follow up of device related queries.
To complete key system administration tasks, essential to the running of NEC Registry Services.
To provide domain and application support to medical device suppliers of NEC’s Health Registry services.
To act as the key point of contact for medical device suppliers to support our registry requirements.
Create extensive contacts within the medical device industry through networking.
Identify and drive Registry service improvements through innovation, documentation and learning resources
The Medical Device Support Consultant role is an excellent opportunity for a career minded individual seeking to enter the medical device industry. This role presents an interesting hybrid of support, project and service management. The successful applicant will build relationships with internal and external stakeholders alike and act as a customer facing team member who owns the service support experience for our medical device stakeholders. As a member of the NECSWS Registries Support Team you will carry out key system administration tasks essential to the running of our customer services whilst identifying and completing continuous service improvements which benefit the team or our customers through innovations e.g. automation, application enhancements, documentation, processes and learning resources.
The Medical Device Support Consultant role is best suited to a self-motivated individual with excellent communication skills; Support
To take full ownership of all device related service requests assigned to the Registry support queue, through to closure.
Resolution of requests is likely to require investigation, analysis, troubleshooting and liaison with other teams.
Ensure the Incident Management system is managed and updated correctly, and service SLAs are met.
Product Implementation
Implementation owner of Registries as a Service (RaaS) products where device related developments take place
Liaison with customers and internal stakeholders to ensure successful launch and ongoing service
Ensure RaaS device services are launched accurately to customer specification and within the required deadlines
Service delivery
~ Support service delivery for associated device manufacturer services
Service Improvement
Continuously seek to identify service improvement opportunities which might benefit either the team, other teams, customers, users or the Registry products
Contribute and own assigned tasks of the Registries Service Improvement Plan
Documentation of knowledge gained for population into a learning resources hub, owned by the Registry Support Team
Maintain up to date knowledge of procedures and policies relevant to this post.
Participate in user acceptance testing of registry applications and services
Excellent customer service skills
- Proficient in Microsoft office – especially word/excel/powerpoint
- Knowledge of GDPR/Data protection rules
- Experience within the Healthcare industry, including medical devices
- Experience of a software application support related role
- Knowledge of PRINCE2 or experience running small projects
We pride ourselves in offering an excellent benefits package, including an above average pension scheme. When you join the team at NEC Software Solutions, you are provided with the following:
~ Private Medical Cover funded by NEC for Employees (with the option to add family members at an additional cost)
~25 days paid holiday with the option to buy/sell
~4 x basic salary life assurance cover funded by NEC (with the option to increase cover at an additional cost)
~ A Group Pension Plan with fantastic employer contributions up to a maximum of 8.A selection of flexible benefits to suit your individual needs
Candidates must be able to demonstrate a pre-existing right to work and travel within the UK. Depending on the nature of the role a Disclosure Barring Service (DBS) check may also be required.
NEC Software Solutions is an equal opportunities employer, welcoming applications from all communities.