Medical and Membership Administrator
Department: Membership
Location: Motorsport UK, Bicester Motion
Hours of Work: Full Time (37.5 hours per week). Core hours are 09:00 until 17:30, Mon – Fri
Line Manager: Head of Membership
Direct Reports: None
Grade: C
Salary: £29,000 - £33,000
Join Our Team as a Medical and Membership Administrator at Motorsport UK!
The Membership team at Motorsport UK is dedicated to delivering exceptional service to its members, ensuring prompt and efficient processing of annual competition licence applications. Certain competitors are required to provide detailed medical information to support their licence applications, ensuring the safety of all participants in the competitive environment.
The Medical and Membership Administrator will play a key role in specifically focused on handling applications from competitors who need to submit this enhanced medical information. The primary objectives associated with this role will be:
* To provide administrative and customer service support to members, specifically on all medical licensing matters, in line with the prevailing medical requirements of approved competitor applications.
* To coordinate the flow of required information between members and Motorsport UK’s medical panel to streamline the application and approval process.
* Support the Membership team with the normal day-to-day activities such as processing member applications, renewals, and answering queries.
Additional Responsibilities
In addition to the primary objectives listed above, the Medical and Membership Administrator will be responsible for:
* Liaising with retained medical consultants to obtain approval for applications
* Corresponding with applicants and ensuring that they are kept up to date on the progress of their application and any additional information that might be required
* Processing competition and other licence registrations as part of the Membership team
* At times act as observer to the Medical Cross-Discipline Committee
* Liaising with Motorsport UK Medical Advisors and the Motorsport UK Chief Medical Officer (CMO) as part of the approvals process
* Acting as the first point of contact for applicants with medical conditions and general medical enquiries by all forms of communication (telephone, email, and letter)
* Acting as the first point of contact for disabled drivers, providing advice and guidance
* Developing and maintaining an accurate case status log
* Escalating more complex medical issues to the CMO for Motorsport UK/Medical Advisor
* Regularly reviewing the systems and processes within the Medical Function to ensure the most effective experience for applicants with medical conditions
* Ensuring all processes around medical administration are accurately documented and kept up to date in line with latest guidance
* Ensuring records are maintained in a confidential manner respecting all General Data Protection Regulations and guidelines for medical data.
The Person
* Strong administrative skills with the ability to coordinate information to effectively progress cases through to resolution
* Consistent attention to detail and effective time management skills
* Excellent customer service, communication and interpersonal abilities
* Proven experience in managing challenging conversations
* Proactive and adaptable in a dynamic work environment
* Demonstrated ability to manage high-volume administrative workloads
* Ability to collaborate with a wide variety of stakeholders at different levels within an organisation
* Evidence of evolving working practices and identifying new methods to enhance service efficiency and effectiveness
* Ability to maintain the highest levels of integrity when handling confidential information
* Highly proficient with Microsoft Office
* The ability to travel to the Motorsport UK offices
* Eligible to work within the UK.
Desirable But Not Essential
* A basic understanding of health issues (such as cardiac problems, epilepsy, respiratory conditions) which may impact on a driver’s ability to safely control a vehicle
* Previous experience of working within a medical setting.
To apply for this vacancy, please forward a copy of your CV and Cover Letter to jointheteam@motorsportuk.org