Location: Home-based with regular site attendance across Dorset.
This is a 37 hours per week, Permanent vacancy that will close in 11 days at 12:00 BST.
The role
Community Safety Officer
* 37 hours flexible (Mon-Fri)
* Permanent Role.
* Home-based with regular site attendance across Dorset.
* The closing date for applications – 23rd April 2025 (Midday)
At Magna, our vision is to create great homes together. We have ambitious plans and are seeking creative, aspirational, and talented people to join our fast-paced, adaptable, and highly collaborative environment.
The role & what you take care of:
We have an exciting permanent, full-time opportunity to join our Customer & Community Support Team. You will be supporting the Magna Safer Communities Lead to ensure that anti-social behaviour, domestic abuse, and safeguarding processes are investigated and managed appropriately as part of a talented team where our people are passionate about delivering an excellent customer experience and are highly motivated to contribute to our success.
* Undertake case management and legal work (including preparing and presenting Injunctions and possession claims; up to and including eviction).
* Attend and contribute to multi-agency meetings and manage referrals and queries from other agencies.
* Compile information for other teams for example complaints or access requests.
What you need to be successful:
* Excellent customer care, problem-solving, record-keeping, and communication skills.
* Experience of using, preparing, and instructing on legal and non-legal interventions and multi-agency working.
* A keen eye for accuracy and detail and experience of using case management systems.
* Full clean driving licence and willingness to travel for work.
This post is subject to a basic level DBS check. (Disclosure and Barring Service)
Applicants with transferable qualities are encouraged to apply.
We pride ourselves on providing an excellent working environment and great benefits. We look after those who work for us as we understand that without the commitment of our colleagues, we would not be able to provide the fantastic range of services to our customers.
We offer:
* 25 days holiday (rising to 30 days after 5 years’ service).
* Pension matched up to 8%.
* Employee assistance & Health Care Cash Plan.
* Learning and Development.
* Company sick pay.
* Wellbeing Portal and Colleague Voice.
* Mileage and Agile working.
* Paid day a year to volunteer.
* Rental / Stamp Duty Loan and Credit Union.
* Discounts on entertainment, high street shops, and grocery shopping.
Our full range of benefit details can be viewed on our website under each vacancy.
For an informal discussion about this post, please contact: Dani Davies – Talent Acquisition Lead at: dani.davies@magna.org.uk or by mobile: 07528 974936.
To apply please visit our website www.magna.org.uk, select Careers Tab / Current Vacancies / Role, or follow the link attached to this advert.
Magna reserves the right to close the vacancy early should sufficient applications be received. We therefore highly recommend that you submit your application early.
About us
We’re Magna Housing, a customer-centred housing association, mainly working in Dorset and Somerset (our head office is in Dorchester) with a vision to create great homes together. We want to make sure that we constantly add value to the lives of our customers and our colleagues, and we work hard to deliver this year on year.
Our vision of “Creating Great Homes Together” is fundamental to the work we do and we have ambitious plans to be “beyond the best” over the next ten years.
Magna prides itself on being large enough to influence but small enough to care. We are on an exciting journey – one that requires agility in how the business develops over the next decade, and different, innovative ways of working as we explore new territory.
Inclusion is important to us here at Magna, and inclusion for everyone is our commitment to making long term and deep change to become an organisation known for being inclusive and welcoming for all. We won’t achieve our vision, mission or strategy without being inclusive. It is the foundation of how we work, our culture and our values and how we adjust to make sure our customer and colleague experiences are welcoming and relevant.
Our successes come through an appreciation of difference – different perspectives, experiences, thoughts, actions, and skills. All of which add value and generate innovation. Embracing difference will enable us to get it right, first time, and offer the right homes in the right place for our customers.
For further information about Magna, please visit our website by clicking here.
Our values
Always safe: This means the safety of our colleagues and our customers is always our main priority.
All about customers: This is our mindset and our team approach to putting customers at the heart of all we do.
Be kind: This is about how we treat each other and how we go about our business.
Own it: This is about how we all take responsibility for all our actions every day.
One team: This is how we come together as #teammagna, embracing our diversity and recognising that together we can achieve outstanding results.
Be curious: This is about how we learn about each other, our customers, and our business. Learning helps make sure we all do the right thing, how we challenge convention, and look beyond existing boundaries.
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