To ensure that Caremark’s Aims & Objectives are achieved and to ensure that each client receives care and support which is appropriate to their individual needs. To ensure compliance with Caremark’s system, policies and procedures To deliver training to staff as appropriate and to identify any further development or training needs. Ensure training needs of all staff are met effectively To ensure supervision and monitoring of all staff is carried out To ensure that there is good communication and effective team building amongst all staff, including holding regular team meetings. Ensure successful operation of quality control systems. Ensure successful operation of risk management processes. Must have (at least) Level 3 in Health & Social Care Implementation of complaints procedure. Liaison with clients, relatives, representatives and social workers. Supporting with the emergency oncall phone on a rota basis