Job Title: Sales Support Manager
Location: Halton Borough, Runcorn
Benefits: Competitive benefits & comms package
About Us
At MLR Networks, we deliver comprehensive cabling, networking and IT infrastructure solutions to a diverse range of sectors including hospitality, manufacturing, transport, retail, chemical, and the public sector. Our expertise includes enterprise networking, intent-based networking, wireless solutions, LAN/WAN, Passive Optical LAN, security, structured cabling, and modern workplace solutions. As a Cisco partner, we focus on creating secure, agile, and high-performance networks. Our mission is to optimise IT resources, reduce costs, and enhance operational efficiency for our clients.
Role Overview
In this newly created role, we are seeking a highly organised and detail-oriented Sales Support Manager to provide comprehensive operational support to our existing sales team. This pivotal role will act as the internal lynchpin, ensuring smooth operations from prospect qualification through to pre-sales activities. Our Sales Support Manager will also be client-facing, so having the ability to build & maintain customer relationships within our existing account base will be crucial to being successful in this position.
This is a managerial position with up to 3 direct reports, who will be responsible for the day-to-day management of an existing account base.
As the Head of Sales Support, you will support the Account Managers by providing clear direction & leadership to assist them in being as effective as possible in managing their account base. You will also work closely with the CRO & Sales Director on strategically driving the business forwards towards our next financial milestones. You will build internal relationships with the other department heads to work demand requests through to a delivered solution.
Responsibilities
* Serve as the primary internal point of contact for managing qualified prospect information.
* Coordinate seamlessly with the sales team to facilitate the transition from prospect to pre-sales stages.
* Manage and process inbound quotation requests from our internal account specialists.
* Ensure all requests are handled with due diligence, maintaining a strong focus on quality of delivery.
* Develop and maintain efficient internal processes to support sales operations.
* Liaise between sales, pre-sales, and other relevant departments to ensure cohesive information flow.
* Generate accurate and timely quotes using internal software.
* Provide regular reports on sales support activities and performance metrics.
* Contribute to the continuous improvement of sales support processes and systems.
Desired Traits and Characteristics
We are looking for a charismatic and professional Sales Support Manager who can further support us on our journey of growth. We feel that the individuals with the below characteristics would thrive within our business:
* Adaptable: Comfortable with travel and flexible working hours.
* Collaborative: Effective in cross-functional teams.
* Resilient: Handles setbacks well and stays focused.
* Self-Motivated: High energy and drive.
* Disciplined: Structured in managing tasks.
* Relationship Builder: Skilled in fostering internal and external relationships.
* Brand Ambassador: Represents the business by displaying high standards.
* Cohesive team player with strong leadership qualities.
* Excellent communication and interpersonal skills.
* Detail-oriented with strong organisational and multitasking abilities.
* Problem-solving aptitude and ability to work under pressure.
Qualifications
* Proven experience in a sales manager's role, business support role, or sales support role, ideally within an enterprise network solutions environment, but other industry backgrounds would be considered.
* Strong understanding of enterprise networking technologies and solutions (desirable).
* Excellent organisational and time management skills.
* Proficiency in CRM systems and sales support software.
* Experience with Gold Vision and QuoteWerks (advantageous).
* Outstanding communication skills, both written and verbal.
* Ability to work effectively under pressure and meet tight deadlines.
* Bachelor's degree in Business, IT, or a related field (preferred).
Why Join MLR Networks?
There is no better time to join MLR Networks. We are going through an unprecedented period of growth fuelled by further diversification of our service offering & product portfolio. We have partnerships with established global brands who have placed their trust in MLR for over 20 years. This loyalty of our established customer base, coupled with new collaborations has seen us go from strength to strength. We’re a leader in end-to-end enterprise solutions.
If you’re looking for a supportive, inclusive work environment, alongside highly motivated co-workers that continue to support us on our upward growth trajectory, then this could be the perfect next challenge in your career.
Seniority level
Mid-Senior level
Employment type
Full-time
Job function
Sales and Management
Industries
IT Services and IT Consulting
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