Main area: Administration
Grade: Band 3
Contract: Permanent
Hours: 18.75 hours per week (Part time, flexible hours over 3, 4 or 5 days – between Monday – Friday 8am-5pm)
Job ref: 387-M-3087-TJ
Site: Bristol Royal Infirmary
Town: Bristol
Salary: £24,071 - £25,674 pa pro rata
Salary period: Yearly
Closing: 20/11/2024 23:59
As an organisation we recognise the value of a healthy work-life balance. When applying, speak to us about how we might be able to accommodate flexible working, so your work life fits around your home life.
We particularly welcome applications from Black, Asian and minority ethnic candidates as they are under-represented within the Trust.
This is a fantastic opportunity for a hardworking and enthusiastic individual to join the admin team at Bristol Royal Infirmary, part of UHBW, in an acute city centre hospital.
Working in a fast-paced environment as part of a friendly and supportive team, you will draw on your experience and skills to effectively communicate with patients, clinicians and peers to support the effective management of a range of administrative tasks.
Main duties of the job
Communication:
* To support the triaging of referrals by liaising with key clinical staff
* Manage patient communications both via telephone and through Trust systems to create letters, emails and text reminders
* Act as a point of contact for queries from clinical and non-clinical staff
* Liaise with clinical and non-clinical teams across the Trust via telephone and email
* Escalate patient queries, capacity problems and general issues as appropriate
* Communicate changes to clinics and appointments to patients as instructed, often at short notice
* To show a caring and professional approach towards patients, relatives and carers, acting with resilience to deal with sometimes distressed patients and relatives in a professional and empathetic manner
Organising and Planning:
* To manage and monitor all outstanding appointment requests through the Trust’s Patient Administration System (PAS) and escalate any issues immediately to your manager
* Ensure clinic lists are effectively utilised in discussion with the appropriate clinician and manager, and rebook any cancelled appointment slots
* Attend appropriate meetings as required by the role’s line manager
Person specification
Qualifications and Training
* Educated to GCSE, grade C or above (or equivalent) in English Language and Maths
* Business and Administration Level 3 NVQ or equivalent experience
Knowledge and Experience
* Previous NHS experience
* Experience of using a Patient Administration System
* Experience of dealing with the public, both on the telephone and in person
* Clerical / administrative experience, including filing and/or reception
Skills and Abilities
* Effective and polite manner when dealing with people, both face to face and on the phone
* Able to work under pressure and meet deadlines whilst maintaining a high standard of accuracy
* Ability to work effectively in a busy team, adjust to change and motivate others
* Ability to work on your own, using your own initiative, if required
* Confidence to handle difficult conversations with patients, relatives and carers
* Effective organisational skills
* Good IT skills including Microsoft packages
* Working knowledge of outpatient policies and procedures
We hope that you will decide to join us and become part of this exciting journey, helping us to shape our future together.
IMPORTANT:
Please note that if you apply for a position with this Trust, you may be contacted via Trac or via email. This includes invites for job interviews. We therefore recommend that you regularly check your Trac account and email accounts. We may also contact you by texting the mobile number, if provided, on the application form.
Only those candidates who clearly demonstrate how they meet the person specification will be shortlisted for this job.
As a guide interviews should usually take place within 3 weeks of the closing date.
The postholder will have access to vulnerable people in the course of their normal duties and as such this post is subject to the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (Amendment) (England and Wales) Order 2020 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service to check for any previous criminal convictions.
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