Job overview
We are recruiting for a Pathology Workstream Administrator who shares our vision to be trusted to provide consistently outstanding care and exemplary service to our patients.
Duties for this role include organising meetings, diary keeping, and liaising with technical staff. In addition this person would be involved with audits within Pathology and assisting with documentation for external quality reviews.
The Trust supports professional and personal development through experiential learning and both internal and external courses and learning opportunities.
Our Values are Include, Respect and Improve. It is important that you understand and refer to our values during your recruitment process and beyond!
Main duties of the job
You will handle general telephone and email enquiries and resolving them
Sorting and distributing on incoming and outgoing mail to the relevant department
Take minutes and use audio typing for: Pathology communications meetings and any other pathology meetings as required.
Distributes meeting agendas and minutes to appropriate staff
Working for our organisation
At East and North Hertfordshire NHS Trust, we are proud of the range of general and specialist services we provide and our 6,000 or so dedicated staff ensure our patients get the best care. Our ability to be flexible and innovative in the way in which we work and deliver our services to our catchment has never been more important than it is now.
We run the following hospitals:
* The Lister Hospital, Stevenage
* New Queen Elizabeth II (New QEII), Welwyn Garden City
* Hertford County, Hertford
* Mount Vernon Cancer Centre (MVCC), Northwood
We have ambitious plans to become an outstanding, patient-led Trust where dedicated staff provide high-quality, compassionate care to our patients. We continue to undergo significant transformation and our staff and patients are at the heart of delivering this ambitious agenda.
We are committed to a positive work life balance for our employees. This means that any employee is entitled to seek to work flexible working patterns and we are committed to listen and consider all requests. Such requests, of course, have to be made and considered formally, and will need to be balanced against service needs, but our starting point will always be to find ways to support making them happen.
Detailed job description and main responsibilities
Please see the attached Applicant information pack for further detailed information regarding this role.
Person specification
Qualifications/Training
Essential criteria
* Computer literacy
* Educated to GCSE level
Desirable criteria
* Recognised secretarial qualification or equivalent
Experience
Essential criteria
* Experience of working in an office environment in administration role
* Experience of collecting / collating / basic analysis of data
* Experience of working in the NHS or social care environment
* Experience of note-taking and transcribing minutes
* Evidence of telephone communication with members of the public
Skills/Knowledge
Essential criteria
* Able to communicate readily at all levels and with a wide range of professional / clinical staff
* High level of interpersonal skills
* High level of personal organisational skills, including relentless level of accuracy and attention to detail
* Ability to plan and organise own workload & highlight priorities to others
* Able to work to tight deadlines, irrespective of distractions
* Practical office IT skills - Excel, Word, PowerPoint and email
Other requirements
Essential criteria
* Resilient & relentless in completing tasks & chasing others
* Able to work independently
* Energetic, self motivated, flexible and confident
* Able to work as part of a team, committed to the provision of a high quality service
Our values
We want our staff to believe in, demonstrate and live our values in everything we do.
Include
We value the diversity and experience of our community colleagues and partners, creating relationships and climates that provide an opportunity to share, collaborate and grow together.
Respect
We create a safe environment where we are curious of the lived experience of others, seek out best practice and are open to listening and hearing new ideas.
Improve
We are committed to consistently delivering excellent services and continuously looking to improve through a creative workforce that feels empowered to act in service of our shared purpose.
Committed to our Community
East and North Hertfordshire NHS Trust is committed to equality, diversity and inclusion for all job applicants, staff, patients and the wider community. We want to create a workforce which represents the communities we serve. We are on a journey to become a more inclusive organisation and we welcome applications from everyone regardless of their background. In particular we encourage applications from candidates with disabilities, and candidates from Black, Asian and Minority ethnic (BAME) backgrounds who are currently under-represented in various parts of our workforce .
We understand the importance of balancing work and home life. We are committed to support flexible working for our staff wherever possible and all our employees are given the opportunity to discuss potential for flexible working.
We are proud to be a Disability Confident employer and achieved our status in 2019.
We will remove barriers that prospective candidates might face at any stage of our recruitment process. If you have a disability and would like the advert in an alternative format, or would like to talk about how we can adjust the interview process to best support you, please contact us by emailing resourcing.enh-tr@nhs.net
We are also proud to support our UK armed forces by supporting Reservists, Cadet Instructors, Veterans and military spouses/partners into employment and offering supportive policies that value their contribution to the community and to our Trust.
We are committed to being a carer-friendly environment, addressing the complex needs of families with caring responsibilities. In partnership with Carers in Hertfordshire, all our working carers have access to support from recruitment. We are also a member of Carers UK, providing resources to make balancing work and caring easier. Our approach is inclusive, recognizing diverse challenges and creating a supportive environment where carers feel valued.