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With 20 years of leading industry experience, SMS Environmental Ltd provides vital water hygiene services to domestic and commercial sectors throughout the UK. This exciting role will have you serving as the primary point of contact for a variety of large, longstanding, key client portfolios, with an annual turnover value of circa £750,000+.
You will be responsible for maintaining and nurturing relationships with our esteemed clients, ensuring that we provide high-quality, bespoke, and tailored recommendations based on the most current guidance related to compliance and the water industry.
Through regular gap analysis, quoting remedial works, and the ethical upselling/cross-selling of services, we can ensure the profitability of our contracts in line with guidance and legislation. You must effectively represent our company whilst advocating for your clients’ best interests, driving satisfaction and retention through proactive engagement and support.
Working within our friendly account management department, you will collaborate closely with various internal teams to coordinate efforts, troubleshoot issues, and provide tailored solutions to meet client objectives. Upholding our core values in all aspects of your work is essential to this role.
Requirements
* Ensure all contracts comply with current health and safety laws, statutory legislation, regulations, and guidance.
* Assist clients with hazard management using our compliance software, Opuz X.
* Manage existing customer budgets and profitability, developing sales potential, and ensuring payment terms are met.
* Conduct annual contract renewals, including thorough gap analysis.
* Ensure contractual obligations are fulfilled.
* Program and tailor customer contracts, providing advice and guidance as needed.
* Raise quotations and tasks from customer queries and hazards identified by onsite engineers.
* Liaise with other departments such as plumbing and risk assessment teams to ensure works are planned and completed as per contract requirements.
* Achieve high KPI percentages for contracts.
* Attend and present at external customer meetings.
* Visit client sites and deliver legionella awareness training.
* Confidently train others to deliver specialized City and Guilds courses, such as responsible persons training or swimming pool training, following internal training.
* Assist with tenders, new bids, and marketing efforts through site visits, tender reviews, and costing exercises.
* Participate in relevant training to enhance knowledge, techniques, and skills.
* Adhere to Health & Safety policies and equipment care requirements.
Skills
* Experience in water hygiene, Health and Safety, Facilities Management, or Account Management/CRM roles.
* Excellent interpersonal, communication, and networking skills.
* Strong IT skills, with experience in using multiple internal systems.
* Benefits include 30 days holiday (including bank holidays), contributory pension, enhanced sickness/maternity/paternity pay, Employee Assistance Plan, employee discounts, extra birthday holiday, private medical care or cash alternative after 2 years, remote financial and travel guidance, cycle-to-work and electric car schemes, and support for further training and qualifications.
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