Senior Major Incident Manager When registering to this job board you will be redirected to the online application form. Please ensure that this is completed in full in order that your application can be reviewed. Work location: Nottingham or Sheffield Working pattern: Hybrid. 2 office days per week, which is currently set at Monday & Tuesday. Working hours: contracted hours in shift patterns between 8am and 5:30pm Must be eligible for SC Clearance & be willing to undergo NPPV2 application Salary Banding £40,000 to £50,000 Here at Littlefish, we look for people who can make arealdifference and become a giant slayer.As the world around us continues to change, we look for people who grab that change with optimism and excitement.Theseare thepassionate and high performingpeoplewho enjoy and thrive onthinking outside the box. Our current employees are the giant slayers who have made Littlefish who we are today, and you will be the future employees who continue to add the drive, passion, andadd toour skills and experienceas we see Littlefish grow. So, if this is ticking your boxes and you are excited at the thought of working with creative, passionate, energetic, friendly people- we would love to hear from you. Are you ready to take on a pivotal role in ensuring the smooth resolution of major incidents across multiple organizations? Join our dynamic team as a Senior Major Incident Manager and make a significant impact on our service quality and efficiency. The role and what youll be getting up to on a day-to-day basis: As a Senior Major Incident Manager, you will be at the forefront of managing and resolving major incidents, ensuring minimal disruption to our clients. Your day-to-day activities will involve leading a team of Major Incident Managers, driving the efficiency of our processes, and acting as a key escalation point for clients. You will also have the opportunity to deputise for the Problem and Major Incident Management Lead, providing you with a platform to showcase your leadership skills. Your main duties will include: Leadership and Management:Oversee and guide Major Incident Managers, ensuring they follow best practices and processes. Process Improvement:Continuously monitor and enhance the effectiveness of our major incident management processes. Client Interaction:Serve as a primary point of contact for clients during major incidents, providing timely and accurate updates. Reporting and Analysis:Produce detailed reports on major incidents, including performance KPIs and recommendations for improvement. Collaboration:Work closely with internal teams, third-party vendors, and clients to ensure seamless incident resolution. On-Call Support:Participate in a rota to provide out-of-hours support, ensuring 24/7 coverage for our clients. What are we looking for in the successful candidate? We are seeking a proactive and resilient individual with a strong background in major incident management. The ideal candidate will have: Experience:Significant experience within a Major Incident Management role, preferably in a managed services environment. Qualifications:ITIL Foundation certification (or equivalent) is essential; additional certifications like ITIL Intermediate, SIAM Foundation, or Lean Six Sigma are desirable. Skills:Excellent problem-solving abilities, strong communication skills, and the capacity to explain complex technical issues in layman's terms. Attributes:A calm demeanour under pressure, a logical approach to challenges, and the ability to build trust and confidence with clients and team members. Flexibility:Willingness to work flexible hours and participate in an on-call rota. What can we offer you? Through our one of a kind training programme, the Littlefish Academy, you can increase your earnings by £4,500 Referral bonus scheme of £1000 when you successfully refer a friend. Access to our Linked In Learning platform, with over 16000 expert-led online tutorials to enhance and achieve your personal and professional goals. Healthcare cash plan. This will give you access to online GP appointments, 24/7 access to qualified counsellors and cash back against a range of general healthcare Casual dress policy Company Pension Scheme Company social events 25 days annual leave plus public / bank holidays Purchase and sale of annual leave scheme Life at Littlefish: Our company values shape who we are as a business, what we stand for and how we work. Hiring people with our values at heart, is very important as we see Littlefish grow. I am High Performing- I like to raise the bar, we look at creating opportunities to increase quality and improve efficiency, we strive for service excellence. I am Passionate- We build team success and celebrate them together, I am enthusiastic and energetic, I care about the people I work with and we support one another. I Have a Can-Do Attitude - I am not afraid to step outside my comfort zone, we are not afraid to challenge status quo, we get stuff done So, if you feel like you can make a tangible difference, apply today, and join us on this journey. Here at Littlefish we aim to be somewhere everyone can be themselves. We are committed to encouraging a diverse and inclusive community where everyone irrespective of who they are, or their background, can feel equal and supported. We encourage applications from people of all backgrounds. Please get in touch if you are concerned about any difficulties you may face during your recruitment process, so we adjust accordingly. Part of our application process includes a set of ED&I (Equality, diversity and inclusion) questions. Please note, each question has a option has a prefer not to say).