Job summary Previous applicants need not apply This is an exciting opportunity within Outpatient Services, Ambulatory Care Division based at the NHS Treatment Centre for Front Of House - Main reception and Switchboard. The Receptionists core working hours are Monday to Friday between 7am - 7pm with the occasional Saturday on a rolling rota basis. You will have excellent customer service skills and be committed to providing a first class service.You must be educated to GCSE standard, possess excellent communication skills and be competent in the use of computers systems including Microsoft packages and Medway PAS. In addition to the below summary you need to familiarise yourself with full job description and person specification documents attached to the advert Main duties of the job Working as part of the Outpatient team you will be responsible for greeting all patients and visitors into the Treatment Centre building, dealing with all enquiries while maintaining patient confidentiality. Dealing with calls through the Treatment centre main switchboard. Using Careflow, and other relevant booking systems relating to the job role, accurately and efficiently. You'll have excellent communication skills and will deal appropriately with enquires both by telephone and in person. About us With over 20,000 staff, we are one of the biggest employers in the city with a central role in supporting the health and wellbeing of our local population. We play a leading role in research, education and innovation. Come and join our wonderful team at NUH. We are big believers in diversity and welcome new ideas to help develop our team in order to deliver world class healthcare to the vast patient populations we serve. With endless personal development opportunities available, at NUH we will endeavour to turn your job into a career We particularly welcome applications from people who identify as Black, Asian and Minority Ethnic, or Disabled, as we are striving to be better represented at NUH. Date posted 31 October 2024 Pay scheme Agenda for change Band Band 2 Salary £23,615 a year per annum Contract Permanent Working pattern Full-time, Part-time Reference number 164-6543704-B Job locations Nottingham NHS Treatment Centre Lister Road Nottingham NG7 2FT Job description Job responsibilities Working as part of the Outpatient team you will be responsible for greeting all patients and visitors into the Treatment Centre building, dealing with all enquiries while maintaining patient confidentiality. Dealing with calls through the Treatment centre main switchboard. Using Careflow, and other relevant booking systems relating to the job role, accurately and efficiently. Youll have excellent communication skills and will deal appropriately with enquires both by telephone and in person. Job description Job responsibilities Working as part of the Outpatient team you will be responsible for greeting all patients and visitors into the Treatment Centre building, dealing with all enquiries while maintaining patient confidentiality. Dealing with calls through the Treatment centre main switchboard. Using Careflow, and other relevant booking systems relating to the job role, accurately and efficiently. Youll have excellent communication skills and will deal appropriately with enquires both by telephone and in person. Person Specification Training & Qualifications Essential To be educated to 'O' level, GCSE or equivalent Experience of Microsoft packages Desirable To possess 5 GCSE A-C passes including English and Maths or equivalent Experience Essential Proven reception and telephony experience Customer Service Skills Experience of Team Working Ability to work shifts Desirable Knowledge of reception work Knowledge of hospital IT systems, e.g. Medway PAS, Microsoft Packages Switchboard experience Person Specification Training & Qualifications Essential To be educated to 'O' level, GCSE or equivalent Experience of Microsoft packages Desirable To possess 5 GCSE A-C passes including English and Maths or equivalent Experience Essential Proven reception and telephony experience Customer Service Skills Experience of Team Working Ability to work shifts Desirable Knowledge of reception work Knowledge of hospital IT systems, e.g. Medway PAS, Microsoft Packages Switchboard experience Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Additional information Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions. UK Registration Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window). Employer details Employer name Nottingham University Hospitals NHS Trusts Address Nottingham NHS Treatment Centre Lister Road Nottingham NG7 2FT Employer's website https://www.nuh.nhs.uk/ (Opens in a new tab)