Job responsibilities In this role, you'll play a crucial part in our Patient Services and Triage Team, guiding patients through their healthcare journey within our practice. As our Care Navigator, you'll thrive in a dynamic, fast-paced setting where every day brings new challenges and opportunities. You'll be at the heart of patient care, ensuring each individual receives the support and guidance they need. Key Responsibilities: Patient Interaction: You will interact with patients using our messaging software. For clarification or details where needed. Appointment Management: Efficiently book, cancel, and rearrange appointments, ensuring smooth patient flow. Service Coordination: Signpost patients to the appropriate services and provide clear guidance on available pathways. Administrative Support: Handle day-to-day admin tasks and assist clinical teams with non-clinical triage. Team Collaboration: Work closely with a supportive team that values your contributions and encourages your growth.