Summary
We have an exciting opportunity for a Customer Service Apprentice to join our friendly dental practice. In this role, you will be the first point of contact for patients, providing exceptional reception support and customer care. This is a fantastic chance to develop your customer service skills and start your career in a professional environment.
Annual wage
£12,896 a year
Training course
Customer service practitioner (level 2)
Hours
Monday - Friday, 8.15am - 5.00pm (breaks to be confirmed).
38 hours 45 minutes a week
Possible start date
Thursday 13 February
Duration
1 year
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
The role of a Customer Service Apprentice is to provide exceptional support at the reception and ensure the smooth running of the dental practice.
This includes but is not limited to:
* Greeting patients in a polite, professional, and courteous manner.
* Managing appointment bookings and patient records on the computer system.
* Handling telephone enquiries and providing excellent customer service.
* Supporting the dental team by ensuring patients feel welcome and informed.
* Maintaining a clean and organised reception area.
* Processing payments and handling administrative tasks efficiently.
You will be earning while learning during your apprenticeship. The dental practice will provide you with practical knowledge and experience to excel in customer service, while the training provider (Performance Through People) will deliver the theoretical aspects of the course.
Where you’ll work
26 BRIDGE STREET
WALSALL
WS1 1HR
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
P.T.P. TRAINING LIMITED
Your training course
Customer service practitioner (level 2)
Equal to GCSE
Course contents
* Use a range of questioning skills, including listening and responding in a way that builds rapport, determines customer needs and expectations and achieves positive engagement and delivery.
* Depending on your job role and work environment: Use appropriate verbal and non-verbal communication skills, along with summarising language during face-to-face communications; and/or
* Depending on your job role and work environment: Use appropriate communication skills, along with reinforcement techniques (to confirm understanding) during non-facing customer interactions.
* Depending on your job role and work environment: Use an appropriate ‘tone of voice’ in all communications, including written and digital, that reflect the organisation’s brand.
* Provide clear explanations and offer options in order to help customers make choices that are mutually beneficial to both the customer and your organisation.
* Be able to organise yourself, prioritise your own workload/activity and work to meet deadlines.
* Demonstrate patience and calmness.
* Show you understand the customer’s point of view.
* Use appropriate sign-posting or resolution to meet your customers needs and manage expectations.
* Maintain informative communication during service recovery.
Your training plan
* Level 2 Customer Service Practitioner Apprenticeship
* Functional skills may be required for maths and English
Requirements
Desirable qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Organisation skills
* Customer care skills
* Problem solving skills
* Team working
* Non judgemental
* Patience
Other requirements
Candidates will need to pass a DBS check to start the role.