Place Arts and Economy
Arts Casual Facilities Assistant
£12.66 per hour + 12.07% holiday allowance
The Royal Pump Rooms, Royal Spa Centre, and Town Hall are leading cultural venues located in the heart of Royal Leamington Spa.
We are looking for a highly motivated individual with excellent customer service skills and attention to detail. They must be able to offer a good degree of flexibility in terms of availability as there are occasionally unsociable hours associated with the work. The work can also be physically demanding so a degree of fitness is also essential. We are looking for someone with a good can-do attitude who can problem solve and remain calm when under stress.
Main responsibilities:
1. To assist with the day-to-day operation of the Royal Spa Centre, Royal Pump Rooms and Town Hall, ensuring that they are at all times safe, clean, and customer focused.
2. To carry out the duties of a porter, helping to move equipment and furniture, assist with auditorium format changes, room set ups and prepare event requirements, including AV and recording equipment. To ensure that deliveries and mail to the buildings are accepted, recorded and that the relevant individual receives it.
3. To maintain excellent relationships with our customers. To be the initial point of contact and welcome the public, visiting companies, tenants, Councillors, WDC staff and contractors into our buildings. To ensure that they are signed-in, briefed with relevant health and safety / housekeeping information, provided with their requirements and monitored. To deal with enquiries and ensure that positive relationships are maintained, at all times providing the highest standard of customer care.
Overview of team
The Facilities Team operate across three high prestige buildings in Leamington Spa town centre: The Royal Spa Centre, The Royal Pump Rooms and Leamington Spa Town Hall. We cover a wide range of duties that include face-to-face customer service, seating and format changes for shows and events, setting up AV equipment for council meetings and post-event and pre-event cleaning. We regularly deal with a broad spectrum of customers including the general public, councillors, contractors, artists and visiting companies.
Essential criteria
* Ability to stay calm in a crisis, make informed decisions
* A confident and articulate communicator
* Ability to build effective working relationships with a broad cross section of people
* Excellent negotiation skills
* Excellent problem-solving skills
* Flexible availability including unsocial hours, evenings, weekends and holidays
* Positive commitment to ensuring diversity and equality within the workplace
* Positive attitude and a desire to improve working practices
This post is based on site at the Royal Pump Rooms, Royal Spa Centre, and Town Hall and is not suitable for home or hybrid working.
If you have any questions or wish to have an informal discussion, please contact Stephen Blake by email stephen.blake@warwickdc.gov.uk or telephone on 07795 283693.
Closing date: 21st April 2025
Interview date/s: 6th, 7th and 8th May 2025
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