As a Mobilisation Lead, you will contribute to our vision of "enriching residential communities with expertise and passion, making our cities incredible places to live" by:
1. Delivering a seamless mobilisation of all new Build to Rent and Co-Liv schemes across the business.
2. Providing a proactive and first-class service to the operational leads and teams.
3. Developing and delivering the onboarding and transfer of existing schemes as part of the project management framework.
4. Developing personally, and through the team, standout client relations and support.
What do we offer?
* We offer amazing benefits such as hybrid working, enhanced family leave policies, cycle to work scheme, season ticket loan, Pet lovers Friday, enhanced sick pay, study support, cash plan and much more!
* We also offer enhanced annual leave including your birthday day off and a day off when you buy your house - we believe that you deserve to celebrate special moments with your loved ones. Family always comes first at urbanbubble!
What will you do?
1. Have a strategic view and sufficient planning to meet the mobilisation needs of the Build to Rent and Co-Living pipeline on time, with strong engagement and partnership with the Director of Build to Rent and Head of Co-Living.
2. Manage the mobilisation P&L and deliver against targets and budgets.
3. Input into design meetings with developers and clients, providing industry knowledge and influencing design execution to ensure the operational efficiency of the building.
4. Set up and deliver all mobilisation/transfer and onboarding project plans and operational activities, managing resources and budget effectively, ensuring key outcomes are fully met on time.
5. Provide technical expertise and guidance to the mobilisation and operational teams, ensuring this feeds into the quality of work delivered and outcomes for the business, client, and residents.
6. Proactively network and build professional partnerships and relationships with 3rd party providers e.g. industry-leading contractors.
7. Analyse marketing strategies, potential opportunities and financials, evaluating options and best next steps.
8. Ensure fitting leasing strategies are delivered for each site.
9. Deliver all early onboarding and setup of the mobilisation plan.
10. Create, maintain and be the main point of contact for key client relationships.
11. Support on the delivery of bids, tenders and proposals for new business.
12. Lead all mobilisation team members, delivering recruitment, training, objective setting and one-to-ones.
13. Focus on continuous improvement and business initiatives that support growth and our ongoing success, allowing us to adapt to evolving business needs.
14. Where required, present the mobilisation offering to external clients and represent urbanbubble's offering and expertise.
Minimum Requirements:
* Relevant experience in mobilisation, client and stakeholder management.
* Residential property management, general building management on a large scale.
* Experience of setting and managing large-scale complex budgets.
* Leadership, people and performance management.
* Client relationship management.
* Project and change management experience.
* Significant experience in delivering the highest standards of customer service.
* Professional industry qualification in property management, lettings or facilities management such as ARLA, IRPM, ARMA-Q or RICS or equivalent.
* Health & Safety qualification (desirable).
At urbanbubble, we're redefining the way properties are run through community building, customer care, and innovation. Thanks to our team, that delivers outstanding customer experiences, we're proud to serve 14,000 residents and growing. We're looking for bold, ambitious, resourceful team members to manage and create communities. We want to unlimit what our customers expect, whilst unleashing your true potential.
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