Technology Support Analyst
Meredith Brown Associates London, United Kingdom
This leading, independent, global asset manager is currently looking to hire a Technology Support Analyst to join their dynamic and high profile Technology team. Ensuring 1st and 2nd line high quality support to the business, the successful candidate will ideally hold a relevant degree and have a technical work/internship experience within a similar role. A keen interest in working within investment management/ financial services, together with strong numerical ability is preferable.
Key responsibilities:
* Ensure continuous operation and protection of desktop and cybersecurity components.
* Ensure optimal availability and performance of end user hardware and software.
* Ensure cybersecurity infrastructure is fully operational, with complementary policies and procedures to maximise protection through defence in depth.
* Ensure ongoing protection of critical data, via backups and replication.
* Maintain lab environments, providing an efficient working environment for technology projects.
* Respond to User and IT Staff queries, providing 1st/2nd line support.
* Work with vendors as appropriate and manage the support process between Vendor/Technology/End-users.
* Organise user and Technology staff training as required.
* Provide out-of-hours support as required to ensure availability of critical desktop & cyber infrastructure components, and to carry out routine maintenance in and out-of-hours.
* Provide VIP technical support to senior staff.
* Provide support to the US Office, in partnership with local out-sourced support provider, including site visits as necessary.
* Provision of high-quality Desktop support to internal clients, project teams and senior management.
* Diligent maintenance of Cybersecurity infrastructure, according to the maintenance schedule agreed with the Support & Infrastructure Manager and any associated operational procedures to ensure protection from cyber attacks.
* Successful and timely delivery of assigned projects, according to the project schedule, as agreed with the Support & Infrastructure Manager.
* High quality documentation, strong attention to detail.
Background and Experience:
* Graduate with a 2.1 in a relevant degree, or suitable work experience.
* Numerate (required to pass numeracy entrance test).
* Technical experience in a production Wintel / Cybersecurity environment.
* Essential technical skills:
* Windows Server 2008R2/2012R2/2016/2019/2022.
* Active Directory / DNS.
* Antivirus, encryption and data loss prevention suites.
* Public-key cryptography.
* Web proxy and email security products.
* Basic networking, TCP/IP, Routing/Switching.
* Ability to interact effectively at all levels.
* Strong oral and excellent written skills.
* Relating and working as part of a team.
* Commitment to the team.
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