Description With the Women's Rugby World Cup taking place here in England this year, it's an incredibly exciting time to join the RFU and working at the RFU means being part of the ‘bigger picture’ at England Rugby: to be rooted in our purpose, which is to enrich lives, introduce more people to rugby union & develop the sport for future generations. If our purpose resonates with you, and you recognise the value that sport can bring to people’s lives, we’d love to work with you. An opportunity has arisen for an Office Services Assistant to join our Venue Operations team on a permanent basis. Job Title : Office Services Assistant Department : Office Services (Venue Operations) Reports to : Office Services Supervisor Direct report(s) : N/A Salary Banding : £27,000 per annum Job Level : Core Location : HQ - This role is contractually based at Allianz Stadium Employment Type : Permanent Application Information: Please submit an anonymised CV (i.e. please exclude personal details). The closing date for applications Thursday 24th April at 5pm. The RFU reserves the right to close this vacancy early if we receive sufficient applications. Applications may be considered whilst this vacancy is advertised. The Role: A hands-on role providing a customer focused, professional front office, concierge, reception, enquiry and back-office support function to the RFU headquarters. This is a busy full time (40hpw) position, working to cover the flexible operational hours of the headquarters venue, including a variety of shift patterns and up to approximately 20 additional event days per annum. Some key responsibilities include: Provide a welcoming, informative and efficient concierge, reception, enquiry and telephone service. Provide an efficient administrative support service to the business, including but not limited to, courier services, dry cleaning, taxi services, postal, reprographic, mail and print services. Support the provision of office related equipment, including but not limited to, stationery, kitchenette supplies, equipment consumables. Provide an ad hoc office support service to the venue director and his heads of department. Identify, scope, agree and implement changes to processes in order to increase efficiency. Operate venue wide technology systems in relation to the provision of office services, such as but not limited to, switch board, Skype for business, Sky Visitor management system, Aware Manager incident system. Provide a venue information service to all venue users. Operate as an integral part of the fire warden and safety team for the venue offices. Operate an efficient meeting room and desk (when in operation) booking system. Provide maintenance of supplier information in relations to the office service function. Operate the venue lost property system. Provide support to the stadium team where possible and time allows. Actively collaborate with colleagues to contribute to the development and delivery of the current strategic, business and operational plans. Act as an ambassador for, and promote the best interests of the RFU, including the promotion of our culture and core values – This Rose Means Everyone: Put The Team First, Shape The Future, Respect Each Other. Undertake other duties as may be required from time to time as are consistent with the responsibilities of the post and the needs of the organisation. Qualifications, Skills & Experience: The skills and attributes outlined in this description are not exhaustive and we welcome candidates who can bring different relevant experiences to the role. Essential: Experience of working in a customer focused team and demonstrate excellent customer service knowledge and skills. Experience in the use of the Microsoft office systems and office 365. Experience of analysing and processing of purchase orders and invoices. The ability to communicate in a pleasant, knowledgeable and restrained manner. An ability to effectively manage their own time management. Good attention to detail. Committed to embodying the ethos our culture by using our three core values – Put The Team First, Shape The Future, Respect Each Other – to guide your day-to-day decisions, actions and interactions. Committed to actively contributing and building an inclusive culture in your role and day to day behaviours. Desirable: Business administration related qualifications or equivalent experience. An understanding of budgeting and management accounts. The ability to analyse, process and act efficiently on information from multiple sources. Consistently present a professional image in all situations. A team player with the ability to assist others in proactively seeking workable solutions to problems and queries. Additional Information: We want you to have every opportunity to demonstrate your skills, ability and potential. If there is anything we could do to support you through your application or to provide the best environment for your interviews, including assistance or adjustment, please reach out to recruitmentrfu.com. During your application, we will ask questions about your identity. This information is considered highly confidential and will not be seen by hiring managers. You can find out more about why we ask these questions here. Please download the job description here for full details of this role. We recommend keeping a copy of the JD to hand as you may wish to revisit the role requirements in the event you are invited to interview.