Ben Burgess, Norwich | Full-time | From £12.21 per hour (Dependant on experience)
At Ben Burgess, we’re more than just a supplier of machinery—we’re a trusted partner to farmers, contractors, and businesses in agriculture, construction, and GroundsCare. With over 90 years of experience and a deep-rooted commitment to our motto, ‘Where Service Still Counts,’ we take pride in providing first-class support and solutions that keep our customers moving forward.
Are you passionate about customer service and helping people find the right solutions for their needs? Whether you’re an experienced Parts Advisor or looking to break into the industry, this could be the perfect opportunity for you!
As a Parts Advisor at Ben Burgess, you’ll be at the heart of our operations, ensuring that customers and colleagues get the right parts, at the right time.
You’ll work closely with our Service Managers and Technicians, sourcing and supplying essential machinery components while delivering top-tier service. From managing stock and assisting in our showroom to advising customers over the phone, you’ll play a key role in keeping our workshops running efficiently.
What you’ll be doing:
* Engaging with customers to promote and sell parts and services, both in-person and over the phone
* Supplying Service Technicians with the parts they need for repairs and maintenance
* Using catalogue systems to identify and quote parts for a range of machinery
* Assisting in the display and merchandising of parts and equipment in our showroom
* Managing incoming shipments, verifying deliveries, and handling discrepancies
* Supporting sales and marketing initiatives, including telemarketing campaigns
* Overseeing inventory control, invoicing, and administration, while maintaining an organised stockroom
What we’re looking for:
* Knowledge of agriculture, construction, or GroundsCare equipment (preferred, but not essential)
* Strong customer service skills and a passion for helping people
* Confidence in using computers and digital catalogues to source parts
* Ability to work well in a team and build strong relationships
* Enthusiasm for sales, targets, and delivering outstanding service
* Willingness to work flexible hours, including weekends when required
What you’ll get in return:
At Ben Burgess, we know that our success is built on the strength of our team. That’s why we invest in our people, ensuring they have the support, training, and rewards they deserve.
* Competitive salary, reviewed annually
* Bonus scheme linked to performance and depot success
* Uncapped investment in your training and development—if you want to grow, we’ll support you!
* Enhanced holiday and sick pay to promote a healthy work-life balance
* A range of benefits, including a company pension, employee discounts, health & wellbeing programmes, and more
Apply today!
If you’re looking for a role where you can truly make an impact, we’d love to hear from you.
Apply online now or send your CV to HR & Recruitment, Ben Burgess, Europa Way, Norwich, NR1 2EN.
Need assistance with your application? Get in touch at hr@benburgess.co.uk or call 01603 628251.
Ben Burgess is a Disability Confident Employer—if you need any adjustments during the application process, let us know.
Job Types: Full-time, Permanent
Pay: From £12.12 per hour
Expected hours: No less than 45 per week
Additional pay:
* Bonus scheme
Benefits:
* Additional leave
* Company car
* Company events
* Company pension
* Employee discount
* Free parking
* Health & wellbeing programme
* Life insurance
* On-site parking
* Referral programme
* Sick pay
* Store discount
Schedule:
* Day shift
* Monday to Friday
* Overtime
* Weekend availability
Work Location: In person
Expected start date: 03/03/2025
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