Main area: Cardiology
Grade: NHS AfC: Band 2
Contract: Fixed term: 12 months (up to)
Hours: Part time - 22.5 hours per week (Monday - Wednesday 9-5)
Job ref: 374-LCJY002
Employer: East Sussex Healthcare NHS Trust
Employer type: NHS
Site: Conquest Hospital
Town: Hastings
Salary: £23,615 per annum, pro rata
Salary period: Yearly
Closing: 28/11/2024 08:00
NHS AfC: Band 2
We are proud to provide ‘Outstanding’ care and be a great place to work.
East Sussex Healthcare NHS Trust provides safe, compassionate and high quality hospital and community care to the half a million people living in East Sussex and those who visit our local area.
Job overview
We have an exciting opportunity for a part-time motivated booking clerk to join our busy Cardiology administrative team. The post available will be based at Conquest Hospital and may involve some working from home. The successful applicant will demonstrate excellent communication skills, be well organised, motivated and be able to work well within a very busy team to provide high quality administrative support. Experience working in a changing, fast paced office environment is essential along with the ability to show initiative.
Main duties of the job
The post holder’s main responsibilities are:
1. Act as first point of contact for patients requiring cardiac test appointments.
2. Book new and follow-up appointments, outcome/cash-up appointments.
3. Answer telephone calls and support the Cardiology Elective Bookings Manager.
4. Cover reception and help patients with directions or provide any appropriate information while maintaining a high level of confidentiality.
5. Other admin duties as required.
Person specification
Qualifications
* GCSE or equivalent in English and Maths.
* Ability to undertake additional training on departmental IT and manual systems.
Experience
* Previous admin and customer service skills.
* Experience and understanding of a Patient Administration System (PAS) and customer care skills, preferably within a healthcare environment.
Skills / Knowledge / Abilities
* Good IT skills including knowledge of Microsoft Office Word, Excel and Outlook.
* Knowledge of IT systems.
* An awareness of Government Access Targets.
* Ability to control a conversation with a difficult or emotional patient.
Patients come first at East Sussex Healthcare NHS Trust.
Our vision is to be:
* The healthcare provider of first choice for the people of East Sussex.
Our mission is to:
* Deliver better health outcomes and an excellent experience for everyone we provide with healthcare services.
Our strategic objectives are to:
* Improve quality and clinical outcomes by ensuring that safe patient care is our highest priority.
* Play a leading role in local partnerships to meet the needs of our local population and improve and enhance patients’ experiences.
* Use our resources efficiently and effectively for the benefit of our patients and their care to ensure our services are clinically, operationally and financially sustainable.
Our aims are that all services delivered by the Trust are:
* Safe
* Effective
* Caring
* Responsive
* Well led
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