About the role: Crime Stoppers Operatives work in the Crime Stoppers Contact Centre within the State Intelligence Division, Intelligence & Covert Support Command of Victoria Police.
You will be responsible for receiving information from the public via telephone or online reports, then converting this information into information reports which are disseminated to relevant areas for investigation.
The Crime Stoppers Contact Centre operates every day of the year, including public holidays, between 7 am and 11 pm. Crime Stoppers Operatives are required to work shift work including weekends. The Crime Stoppers Program provides the community an opportunity to report information about crime in a confidential manner.
Victoria Police is a contemporary and agile workplace and supports flexible working arrangements. Your duties will include:
* Shift work including weekends.
* Work in a Contact (Call) Centre environment.
* Answer calls about crime and traffic related information from the public.
* Advise callers of appropriate referral services where necessary.
* Process crime and traffic related information received through phone calls, online reports, and written correspondence into information reports.
* Conduct data checks, update database records and compile statistics.
* Communicate with a broad range of internal & external stakeholders.
As the successful applicant, you will have:
* Excellent communication skills.
* Excellent written skills.
* Excellent listening skills.
* Ability to provide exceptional customer service.
* Ability to transcribe information provided into accurate well written reports.
* Ability to use a computer with multiple screens and applications.
* Ability to work in a team environment.
* Ability to work under pressure, multitask and remain calm in stressful situations.
* Ability to work in a confidential and sensitive environment.
* Ability to prioritise tasks and manage workloads.
* Ability to manage exposure to distressing and graphic crime content.
Requirements and relevant information:
* One (1) full-time, fixed term position available.
* This position is located at Victoria Police Centre, 311 Spencer Street, Docklands.
* This position requires shift work as indicated in the Position Description (attached to the advertisement).
* The successful applicant will be required to undergo National Security Vetting and achieve and maintain a security classification as determined by the Department Head.
* The successful candidate will be required to undergo pre-employment checks which may include fingerprint checks and misconduct screening.
* In accordance with organizational policy, all Victoria Police employees are required to be fully vaccinated (including a booster vaccination) against COVID-19 or hold a valid medical exception.
To achieve this, applicants must be an Australian Citizen.
Your application must include:
* Resume.
* Completed application form (attached to the job advertisement).
* Applications close midnight, 1 December 2024. Please note: All applications will need to be submitted through the Jobs and Skills Exchange (JSE) website and Victorian Government careers website (Careers.vic). Applications will not be accepted via other platforms or email.
Current Victorian Government employees must apply via Jobs and Skills Exchange (JSE). For further information, please contact Detective Sergeant Dieter Bell at (03) 9906 1405 or dieter.bell@police.vic.gov.au.
We welcome applications from people with disabilities. If you have a disability/medical condition and require a copy of this advertisement and attached documentation in an accessible format or would like to discuss an access requirement/reasonable adjustment for the recruitment process, please contact VPS Recruitment via email at VPSRECRUITMENT@police.vic.gov.au or on (03) 8335 8082.
About Us: Victoria Police has a dedicated workforce of more than 22,000 employees consisting of police, protective services officers, police custody officers, and public service staff. Each employee plays a vital role in providing the 24/7, 365 days a year emergency response and public safety capability the organization delivers to its community.
As a Victoria Police employee, you have a dedication and commitment to community safety. Having a workforce that reflects the community we serve is important to Victoria Police. We want to attract and retain people of all genders, ages, religions, disabilities, sexual orientations, family and caring responsibilities, and cultures including people of Aboriginal and Torres Strait Islander heritage.
If you are interested in a position, we encourage you to apply as we celebrate the benefit that diversity brings to our employees, our services, and our community.
Find out what it is like working as a Victorian Public Servant for Victoria Police: https://www.police.vic.gov.au/vps
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