Summary
This is an ideal opportunity to kick-start your career in a dynamic office environment! In this varied administration role, you'll have the chance to develop valuable skills, gain hands-on experience, and grow professionally. Join a team that offers plenty of opportunities for learning, progression, and making a real impact! Apply now to start!
Wage
£14,722.50 a year
Training course
Business administrator (level 3)
Hours
9 a.m to 5 p.m Monday to Friday
37 hours 30 minutes a week
Possible start date
Monday 17 February
Duration
1 year 3 months
Positions available
1
Work
As an apprentice, you’ll work at a company and get hands-on experience. You’ll gain new skills and work alongside experienced staff.
What you’ll do at work
Duties will include:
* Answering telephones and assisting customers with their inquiries.
* Assisting with data entry on the computer systems.
* Sending emails and general correspondence to customers and suppliers.
* Assisting with the accurate recording of information.
* Maintaining an up-to-date filing system.
* Assisting with taking notes in meetings.
* Supporting various administrative tasks as needed.
* Contributing to the smooth operation of the office environment.
Where you’ll work
DEEP CLEAN HOUSE
UPPER COURT YARD
HARRIS BUSINESS PARK HANBURY RD
STOKE PRIOR
B60 4DJ
Training
An apprenticeship includes regular training with a college or other training organisation. At least 20% of your working hours will be spent training or studying.
College or training organisation
THE NVQ TRAINING CENTRE LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Training will take place on-site at work, with no college involvement. The apprentice will receive face-to-face training sessions with a tutor at least once a month. These sessions will be conducted at the workplace to provide hands-on, practical learning directly related to their role and responsibilities.
More training information
The training will be provided by The Apprenticeship Centre, an Ofsted Outstanding-rated provider. The training course is structured to focus on both theoretical and practical tasks, tailored to the apprentice's strengths and areas for improvement. The curriculum is designed to set personalised targets, ensuring a comprehensive learning experience that supports professional growth and skill development.
Requirements
Essential qualifications
GCSE in:
* English (grade 4)
* Maths (grade 4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Customer care skills
* Problem solving skills
* Administrative skills
* Logical
* Team working
* Creative
* Non judgemental
* Patience
Other requirements
Have you checked the suitability of the pay / hours and location prior to applying for this opportunity?