Medical Secretary/Patient Pathway Coordinator - Rheumatology
Band 3
Main area: General Medicine
Grade: Band 3
Contract: Permanent
Hours:
* Full time
* Flexible working
37.5 hours per week
Job ref: 344-3731KCH
Site: Kent & Canterbury Hospital
Town: Canterbury
Salary: £24,071 - £25,674 per annum
Salary period: Yearly
Closing: 06/01/2025 23:59
Job overview
Effective management of the patient pathway, including monitoring of diagnostics and booking follow-up appointments, adhering to government standards. Escalate issues where necessary. Scan investigation results, escalate any issues, and highlight concerns that require urgent intervention. Monitor consultant’s absence ensuring clinics are managed accordingly, following the Clinic Maintenance Policy. Participate in ensuring that Health & Safety guidelines are adhered to. Participate in Trust's quality improvement initiatives. Manage and monitor patients through their treatment pathway ensuring compliance to RTT, cancer pathways, and local waiting time standards.
Main duties of the job
* Act as first point of contact on behalf of the consultant and the Trust and deal effectively with all enquiries from GPs, patients, other departments within the Trust, and all other departments, in line with Trust Values.
* Action all enquiries effectively, and respond and escalate where appropriate.
* Manage clinical dictations on digital dictation or voice recognition systems and administer as required. Transcribe consultant admin and ward rounds if applicable.
* Maintain an effective filing system, including use of scanning systems.
* Attend relevant departmental meetings such as Team meetings, Admin Forums, etc. Prioritise workload to meet demands of the service.
* Process referral letters appropriately, ensuring they are registered to the Patient Service Centre.
Working for our organisation
We are one of the largest hospital trusts in England, with five hospitals and community clinics serving a local population of around 800,000 people. Our vision is 'great healthcare from great people'. Everything we do is guided by our values: 'People feel cared for, safe, respected and confident that we are making a difference’. We have a new way of working at East Kent Hospitals, called 'We care'. It's about empowering frontline staff to lead improvements day-to-day. We're looking for compassionate people to be part of our improvement journey for the patients, families, and carers we care for every day.
Person specification
Personal/professional attributes
* Previous experience in customer service, office, and secretary roles.
* Customer Service Course, NHS experience.
Skills
* Experience of a range of work procedures and practices.
* Minimum 2 years secretarial experience or working for and within a team.
* Able to prioritise workload and meet deadlines using own initiative.
* Able to remain calm in a busy environment when working under pressure.
* Able to make judgements involving a range of facts that require analysis.
* Ability to organise a number of complex activities.
* Good interpersonal skills; excellent organisational skills.
* Previous NHS experience; experience of managing patient pathways and waiting lists.
* Skills in NHS computer software.
Qualifications
* Computer literate including Word and Excel; GCSE English – Grade A – C.
Please note that if you require a Certificate of Sponsorship to work in the UK you must declare this on your application form, even if you currently have a certificate of sponsorship or a work permit for another role and are already working in the country. Please note we are only able to sponsor candidates on a Skilled Worker Visa applying for roles Band 5 and above.
Most positions require a Disclosure and Barring check and will be exempt from the Rehabilitation of Offenders Act 1974. Posts working regularly or unsupervised with children or vulnerable adults require an enhanced check.
We operate a no-smoking policy on all our sites and grounds.
The ability to converse easily and provide advice in accurate spoken English is essential for all customer-facing roles.
We’ll close this job advert once we’ve received sufficient applications which may be before the closing date so please apply as soon as possible. We only accept online applications. If you have any difficulty with this please contact our Resourcing Team on 01227 866450 who are happy to help.
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