Salary range £56,031 - £62,261 Job description Job Title: Senior Service Designer Band: 5 Salary: £56,031- £62,261 (plus allowance up to £9,000 per annum depending on technical assessment) Location: Liverpool, Newport, Norwich or Birmingham Term: Permanent Hours : Full time/ Compressed Closing Date: 10/10/24 Would you like to help to define the vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change for the Crown Commercial Services' digital landscape and helps us achieve our strategic goals? Job Summary As a Senior Service Designer, you will work with a wide range of colleagues to develop and optimise complex CCS services. You will help set the direction, embed good practice, make evidence-based decisions, demonstrate an understanding of the full end-to-end journey and drive service improvements that bring value for CCS users. Team Summary User-centred design (UCD) is about putting users’ needs first in how we design services: we research, design and test for a customer-first approach. It is integral to making government work better for users, and reducing waste in government. Our team leads the professions covering User Researcher, Service and Interaction Design. Key responsibilities Lead on design concepts and service blueprints that help define the customer journey and articulate the vision for end-to-end services. Identify opportunities and analyse user needs and business objectives across highly complex services to build design solutions that fulfil user and business needs. Help to define vision and outcomes for products, services and programmes, shaping strategy and influencing long-lasting change. Support the Head of User-Centred Design with the development and implementation of a best practice UCD strategy. Lead on design workshops and design sprints with the team, senior stakeholders and users. Collaborate with multidisciplinary teams, effective management of stakeholders and facilitate discussions at a senior level. Rapidly design and test digital prototypes with service users. Drive awareness of service performance through data and influence the implementation of evidence-based improvements. Take the lead in advocating for best practice and inclusive user-centred design across the organisation, and when working with third parties. Ensure all services and platforms meet with Government Design Services standards, and follow relevant government functional standards and other related requirements and guidance, in particular https://www.gov.uk/government/publications/government-functional-standard-govs-005-digital Essential criteria (to be assessed at application stage): Have good experience in designing end-to-end public services and navigating complex policy and operational areas. You are expected to have supported a team to effectively deliver change. Have created, facilitated, delivered and embedded appropriate approaches to service design. Have mentored multidisciplinary teams to follow a user-centred approach in order to deliver high quality products and services. Know what good public services look like and how to design and prototype them in an inclusive, accessible way. Desirable criteria : You have experience and/ or an understanding of working in highly regulated environments. You understand security, accessibility, version control and hosting. You have experience designing at scale. In the event of a high number of quality applications, desirable will be used as a second sift Success profiles (To be assessed at interview stage): Behaviours: Seeing the big picture Making effective decisions Changing and improving Managing a Quality Service They will also be assessed against technical skills and experience as specified within the DDaT framework for this role as follows: Agile working Digital perspective Evidence and context based design Prototyping User focus (A link to the Civil Service Success Profiles Framework is provided below) Success Profiles Framework What we will offer you, here are some of the benefits you can expect: Competitive salary Generous pension scheme A discretionary non-contractual performance related bonus Working remotely in addition to working in advertised office location Flexi time scheme (available for B1-B6) Minimum 25 days annual leave to a maximum service related 30 days excluding bank holidays Explore fully how we will reward your work. Want to make a difference? Find out more about the rewarding work that we do in our candidate pack. The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see the Civil Service People Plan and the Civil ServiceD&I Strategy. We want to make our recruitment process accessible to everyone, so if there is any way that we can support you, please contact recruitmentcrowncommercial.gov.uk Working flexibly, delivering outcomes CCS is a flexible business with a smarter working model where our colleagues benefit from a mix of home and office working. Successful candidates are expected to work from one of the office locations listed. Our current office attendance approach requires a minimum of 26 days per quarter (approx 2 days per week, which may be subject to change) in CCS office locations or off site meetings with suppliers, customers, partners, networking / industry events. This is pro rata for those who work part time. Our smarter working principles mean that our people have the advantage of both office and offsite based collaboration and learning, as well as working from home. This way of working allows us to honour our commitment to being a responsible business, offer flexibility and better work life balance as well as ensuring we deliver our business with confidence and in accordance with our CCS values. Selection Process Candidates who are successful at sift will be contacted as soon as possible following the closing date and advised of the interview process in more detail. The sift will commence 11th October 2024 and interviews will be heldeither at one of our offices or via video with interview times and dates to be confirmed. (Subject to change) To find out more about our recruitment process please click here Please note: Applicants can make use of artificial intelligence but the information presented at application must be factual. A reserve list may be held for up to 6 months, which the Civil Service may use to fill future suitably similar vacancies across government for candidates who are considered appointable following interview. Should you be placed on a reserve list and want to be removed please contact recruitmentcrowncommercial.gov.uk. Complaints procedure Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at http://civilservicecommission.independent.gov.uk If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitmentcrowncommercial.gov.uk in the first instance. If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at infocsc.gov.uk Working for the Civil Service: The Civil Service Code sets out the standards of behaviour expected of civil servants. Recruitment Principles: Our recruitment processes are underpinned by the principle of selection for appointment on merit on the basis of fair and open competition as outlined in the Civil Service Commissioners’ Recruitment Principles details of which can be found at https://civilservicecommission.independent.gov.uk/recruitment/recruitment-principles/ If you feel your application has not been treated in accordance with the Recruitment Principles, and you wish to make a complaint, you should contact recruitmentcrowncommercial.gov.uk in the first instance. If you remain unsatisfied with the response you receive you can then contact the Civil Service Commission at infocsc.gov.uk Success Profiles: Success profiles are the new recruitment framework used within the Civil Service. Internal candidates should apply using their Workday account. Select the Career icon and then Find Jobs.