IT Support Analyst 12-month Fixed Term Contract - with possibility of extension to permanent up to 27k Somerset On site 5 days per week I am resourcing for an IT Service Desk Analyst for a client in Somerset. This role is on site and will require office working 5 days per week. You should ideally be someone with service desk experience, that has experience with first line support. Although this is a 12-month fixed term, there is the possibility of this becoming a permanent role. Benefits: 25 days holiday Enhanced Sick Pay Free access to Gym Cycle to Work Employee Assistance Program Responsibilities: First Line IT Support Troubleshooting - Hardware and Software Respond to tickets efficiently IT administration Monitor systems and escalate where needed Documentation - Maintain and Develop Update OS and Software, maintaining security Experience: Customer Service experience IT Service desk experience - ticketing, troubleshooting, problem solving, escalation Multitasking, managing multiple priorities Microsoft Office Suite Desirable: ITIL certification Microsoft 365 environment hybrid environment experience Qualification or degree in IT, Computing, or related field. Person Specification: Fantastic communicator, with strong attention to detail Curious mindset - problem solving approach Eagerness to learn This is an urgent vacancy, If you are interested, please apply quoting reference AR102819. Key words: 365 | Windows | Support | Helpdesk | ticketing | Active Directory | 365 | Windows | Support | Helpdesk | ticketing | Active Directory | 365 | Windows | Support | Helpdesk | ticketing | Active Directory | 365 | Windows | Support | Helpdesk | ticketing | Active Directory | 365 | Windows | Support | Helpdesk | ticketing | Active Directory | If you are interested in this position please click 'apply'. Hunter Selection Limited is a recruitment consultancy with offices UK wide, specialising in permanent & contract roles within Engineering & Manufacturing, IT & Digital, Science & Technology and Service & Sales sectors. Please note as we receive a high level of applications we can only respond to applicants whose skills & qualifications are suitable for this position. No terminology in this advert is intended to discriminate against any of the protected characteristics that fall under the Equality Act 2010. For the purposes of the Conduct Regulations 2003, when advertising permanent vacancies we are acting as an Employment Agency, and when advertising temporary/contract vacancies we are acting as an Employment Business. ADZN1_UKTJ