27 January 2025
Your primary responsibility will be to provide professional support to our customers.
Working closely with the Garden Centre Manager to help the business succeed.
Seasonal: 1 March 2025 until 31 May 2025
Rota: Every Saturday 09:00-18:00 and Sunday 09:00-17:30
Main duties and responsibilities:
* Provide an enjoyable shopping experience for everyone by:
* Ensuring all customers are greeted and offered assistance
* Handling customer queries courteously and efficiently
* Identifying customer needs through interaction, and taking appropriate action
* Excellent standards of merchandising and housekeeping are established and maintained in accordance with company guidelines
To be successful in this role, we are looking for people:
* Good friendly manner
* Good interpersonal skills
* Willing to learn
Squire’s is a family-owned group of 16 garden centres based in Surrey, Sussex, Middlesex, and Berkshire. Since 1936 the purpose of our business has been the happiness of those who work in it.
We are committed to growing our business and promoting the highest standards in horticulture, catering, and retail.
We want our staff to enjoy working with us in a friendly, energetic, customer-focused environment.
Rewards & Benefits:
* Employee Discount: 50% in Restaurants and 20% in Garden Centre on joining, increasing to 25% after 2 years’ service and 30% after 5 years’ service.
* Holiday (including bank holidays): 5.6 weeks on joining increasing to 6.2 weeks after 2 years’ service and 6.6 weeks after 5 years’ service.
* Bonus: We reward our employees with a non-contractual bonus at Christmas, based on the profit of the company in any financial year (first year is dependent on start date).
* Pension: We offer a Defined Contribution Pension Plan to new employees. If you pay into the plan and meet the government criteria, the company will contribute as well.
* Attendance: After one year’s service, if you have worked for a full financial year with 100% attendance, one day holiday (pro-rata) will be added to your holiday grant as a 'Thank you'.
* Made A Difference Scheme (M.A.D): A reward scheme for team members who make a difference to our business through outstanding customer service.
* Learning & Development: You can look forward to a wealth of learning opportunities that will enhance your skills and confidence.
* Birthday: After 6 months service, if your birthday falls on your contracted work day, you can leave work early. If you have 2 years service on your birthday, you will receive a £25 Squires gift voucher (pro-rata for less than 40 hours).
* Cycle2work scheme: After 1 year’s service, a government initiative which offers a 25% to 39% saving on new cycling equipment.
* Child's first day at school: After 1 year's service, you can come in late and leave early on your child's first day of school.
* RHS Membership or a Tree / Shrub: After 1 year’s service, employees can choose either one tree or shrub to plant each year up to £50 retail or £50 towards RHS annual membership.
* Employee Assistance Programme (EAP): After 2 years service, employees are eligible to join an EAP that provides access to wellbeing resources.
* Retirement: After 15 years service, if you are retiring, your contracted hours will be reduced by a fifth for your final 3 months.
* Free Parking: Available to all employees in designated parking areas on our site.
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