Service Controller
£24,000 per annum
Permanent
Ellesmere
Working hours: Monday - Thursday 8.45am to 5pm and Friday 8.45am-4.30pm
Additional benefits:
1. Yearly salary enhancements
2. 25 days holiday + bank holidays
3. Free parking
4. Friendly team
5. Free fruit
6. Full training provided
The Role:
We are currently recruiting a Service Controller for a reputable company that provides premium equipment to a variety of industries. This role will suit a candidate with strong customer service and administration skills.
Responsibilities:
1. Assisting service department, handling calls and dealing with enquiries.
2. Managing key accounts.
3. Preparing estimates for repairs and progressing with the customer.
4. Answering phone calls from customers requesting breakdown assistance, parts, and general enquiries.
5. General administration duties, such as collecting and processing engineer's paperwork.
6. Maintaining records for monthly KPI information, completing KPI reports.
7. Controlling and monitoring work in progress.
8. Processing invoices and purchase orders.
Requirements:
1. The ability to provide excellent administration and customer service.
2. Strong IT skills (Google Suite and Microsoft packages).
3. Excellent communication skills both verbal and written.
4. Attention to detail.
5. The ability to work productively in a fast-working environment.
6. Manufacturing or service background (desirable).
7. Working knowledge of SAP (desirable as training will be provided).
The Client:
Our client prides themselves on their innovation, service, and performance. They are committed to delivering expert advice and excellent customer service. This is a fantastic opportunity where extensive training is provided.
To Apply:
Travail Employment Group is operating as an Employment Agency.
To apply for this position, please email a recent copy of your CV to angharad@clockworkorg.com or for more information please call Angharad on 01978 366123. If your application is successful, a consultant will be in contact with you within the next 7 days. If we have not contacted you within 7 days you may not have been successful for this position but please feel free to give us a call to discuss similar roles.
All candidates registering with Travail Employment Group will need to provide proof of identity and evidence of any experience, training, and qualifications our client considers necessary for this position.
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