About the team
The Branch Network prides itself with being the brand representative on the high street. Our 6 branches are advocates for providing a superior customer experience and to support our customers to achieve their savings goals.
About Us
As Customer Service Assistant, you will have the opportunity to deliver a consistently high standard of customer service whilst completing banking transactions as requested in our Canterbury Branch.
Your responsibilities will include:
* Building rapport face to face with our customers in a busy branch environment
* Accurately processing transactions and amendments on various types of savings accounts, such as:
o Deposits and withdrawals
o Faster payments/CHAPS
o Amending account/customer details
o Registering bereavements/Power of attorneys
* Handling large sums of cash
* Opening new savings accounts
* Carrying out the daily banking within the branch
* Overseeing G4S collections and deliveries
* Identifying and supporting our vulnerable customers
Please note this is a fixed term contract for a period of 9 months
The hours of work will be 35 hours per week to be worked between Monday – Friday 9am – 5pm, plus a minimum of 2 Saturdays per month from 9am – 12.30pm. Time back in lieu will be given for Saturdays worked.
If you enjoy speaking with different types of customers, helping others and problem solving – this is the perfect opportunity for you!
What you will be doing
We offer a base salary dependent on experience from £23,000 and a competitive benefits package including:
* Enhanced family-focused benefits
* Access to Private Medical Insurance and Medical Cash Plan
* 28 days annual leave plus bank holidays
In return for your commitment
OSB Group is a specialist mortgage lender and retail savings bank. Alongside passion for our products and customers, we're passionate about our people and want to continue building a collaborative and engaging environment!
Could you be the one?
We are looking for talented individuals who have the experience and knowledge set out below:
* Previous experience in a customer facing environment
* Experience in cash handling
* GCSE’s or equivalent in Maths and English
What to do next
If this sounds like you, please apply now!
#J-18808-Ljbffr