Job summary
Facilities Management (FM) Assistant
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Bristol
�24,236 - �25,055
Plus, generous Civil Service defined benefit pension
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Are you ready for an interesting role, with plenty of variety in every day? Come and join the Office for Students (OfS) as a Facilities Management Assistant within our friendly Facilities Management (FM) team.
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As the independent regulator for the Higher Education sector in England, the OfS is an interesting place in which to put your skills into practice and develop them further. We are focused on ensuring the best possible outcomes for all students, and the FM team is at the heart of this work. Taking responsibility for the safe functioning of our campus and buildings, they enable OfS to get on with the important job of delivering even better opportunities for England's students.
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Job description
About the role
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As an FM assistant, you will often be the face of the OfS for staff and visitors to our Bristol site, taking on a variety of duties to ensure that our offices, facilities, and equipment are operating safely and effectively. From handling front-of-house services and setting up meeting rooms through to addressing potential health and safety issues, you will be part of a team who are passionate about their work. While some maintenance activities will be planned, the team also work reactively, responding quickly to issues as they emerge. This means every day will present you with a range of challenges, and you will have the scope to work closely with colleagues from all departments.
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Person specification
About you
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What is required to succeed in the role? To make the most of this opportunity you will need:
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1. exceptional customer service and communication skills, with the ability to engage with others through email, telephone, and face-to-face
2. the ability to problem solve and identify when something needs to be done and react accordingly
3. to be able to listen, take directions and provide feedback
4. to be a team player who is friendly, personable, and keen to respond to work requests
5. good organisational and IT skills
6. ability to prioritise your own tasks
7. a good basic level of numeracy and literacy
8. ability to safely assess and move loads (training will be given)
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The following are also desirable (but not essential):
9. Facilities Management related qualification
10. Experience with FreshService or similar customer service ticket management software
11. Previous health and safety training
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Please note that this role is fixed at 37 hours with a work pattern of Monday-Thursday 0900-1730 and Friday 0900-1700. The role does not have any remote working and is 100% office based.
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Benefits
Alongside your salary of �24,236, Office for Students contributes �7,021 towards you being a member of the Civil Service Defined Benefit Pension scheme.
12. Learning and development tailored to your role
13. An environment with flexible working options
14. A culture encouraging inclusion and diversity
15. A with an employer contribution of