Customer Service Advisor
Full Time & Permanent
Office Based
Corsham
Up to £24,000 + Annual Bonus
Have you gained previous office based customer service experience?
Interested in joining a thriving, supportive and growing business set in a beautiful working location?
Our client is looking to recruit a proactive and self driven individual to provide professional support to a portfolio of clients, taking ownership for issue resolution and delivering outstanding client service satisfaction to aid retention.
Main duties and responsibilities of this role include:
* Act as a support desk for clients and suppliers - handle, manage and resolve client/supplier issues, as directed by the line manager.
* Take responsibility for the successful capture, processing and resolution of client support cases via the CRM system. Liaising with other team members and other stakeholders - gain a thorough understanding of the complexities of each case and employ personal initiative to resolve independently where reasonable and appropriate.
* Adhere to and follow the support processes to ensure best practice.
* Resolve client copy invoice requests and credit requests by liaising with relevant suppliers to obtain copies in line with service levels.
* Cover reception as required, answering/handling/transferring calls, enquiries and requests in a prompt and professional manner in line with company protocol.
* Ensure full and accurate information is captured at all times.
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