Customer Service Advisor, Northridge Belfast | Hybrid Apply now Customer Service Advisor, Northridge Belfast, United Kingdom | Hybrid Permanent | Full time Closing date: Feb 25, 2025 Customer Service Advisor, Northridge Belfast, United Kingdom Full time Closing on: Feb 25 2025 Add to favourites Favourite View favourites What is the opportunity? This is an exciting opportunity for someone who wants to work in a dynamic and encouraging fast-paced environment. If you are interested in building your skills and progressing your career within the asset finance industry, then this position will create the opportunity for further career development. In this role you will: Provide outstanding service to customers in every interaction. Handle customer queries as they arise by telephone, email and other channels Action outgoing calls by telephone to customers. Encourage the use of self-service facilities Identify customer vulnerabilities and ensure that these are dealt with sensitively. What will make you stand out? Experience of providing excellent customer service Proven ability to demonstrate excellent attention to detail and focus on delivering quality outcomes for customers. Excellent communication skills eg via telephone / e-mail in a professional manner Ability to prioritise workloads while working in a fast paces, service driven business Essential Qualifications There are no essential qualifications for this role More about the team NIIB Group Ltd. trading as Northridge Finance is part of the Bank of Ireland UK PLC and specialises in providing personal and commercial asset finance products across the UK. As part of Bank of Ireland UK, Northridge supports its goal to be the leading partnership bank, providing simple, flexible, accessible financial services and products to UK customers, both directly and through partnerships with trusted and respected UK brands and intermediaries. Our successful approach to partnership is helping to make us to be distinctive in the marketplace and challenge the big UK retail banks, by offering consumers a genuine and accessible alternative that they can trust. #LI-HYBRID **#BOICareers** Why work with us? Bank of Ireland prioritises work-life balance with an opportunity for flexible working, along with 24 days annual leave and excellent pension contributions. Family can mean different things to different people; we offer 6 months paid maternity leave, an innovative fertility and surrogacy policy and working parent supports. Your wellbeing is important to us; we have an employee assistance program along with other fantastic supports. We also encourage and support staff to pursue educational and professional qualifications to grow and enhance your career! Key Competencies Customer Focused - Self One Group, one team - Self Manage Risk - Self Accountable - Self Agile - Self Where Agency assistance is required Bank of Ireland Recruitment Team will engage directly with suppliers. Unsolicited CVs / profiles supplied to Bank of Ireland by Recruitment Agencies will not be accepted for this role. We`re on a continuous journey to build an inclusive and diverse workplace. We welcome applications from people of all backgrounds, lived experience, abilities and perspectives. We provide reasonable accommodations at every stage of our recruitment process for disabilities, neurodivergence or medical conditions. If you require an accommodation please complete this form and one of our recruitment team members will be in touch via email. Any information provided will be treated as confidential within the recruitment team and used only for the purpose of determining and providing appropriate accommodations for the application and recruitment process. Apply now Our application form takes just minutes to complete. If you have any questions or require assistance with our application process, you can fill out this form and one of our recruitment team members will be in touch via email. First Name (required) 2756f6b9 Last Name (required) 0f0edc55 Email (required) dcabd05c c5c1c008 Email me about jobs like this Not You? We keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this. Thank you We're on a journey Follow our path to leading the industry in creating a digital first environment. Sign up for Job Alerts New jobs are coming on stream all the time, so sign up to be notified as soon as they are advertised. * First Name (required) ef9ee500 Last Name (required) fca24425 Email (required) 2417f28f Job Alert b7f8279d Departments 7995eedb Departments b55a627f Locations 7875df38 Locations 0ed4d334 Not You? We keep information you have provided us with in order to send you career information you are likely to be interested in. By submitting your email address you show that you agree to this. Thank you Recommended jobs for you Welcome Advisor - 125 O`Connell St. 1 S - Customer Relationship / Customer Management Permanent Customer Focused - Self One Group, one team - Self Accountable - Self Manage Risk - Self Agile - Self Bank of Ireland Onsite Retail S&S F2F 31308 Limerick Limerick Ireland Limerick, Ireland Customer and Relationship Management What is the opportunity? This is an exciting opportunity for an ambitious and self-motivated individual who would like to build their skills and progress their career within Bank of Ireland. Working as part of a dynamic and supportive team you wil... Full time Consultant - Compliance Assurance 3 P - Professional Specialism Permanent Customer Focused - Self One Group, one team - Self Agile - Self Accountable - Self Manage Risk - Self Bank of Ireland Hybrid Compliance 30813 UK UK United Kingdom UK, United Kingdom Bank of Ireland UK What is the opportunity The role will provide the opportunity to gain exposure to senior executives across BOIUK and Group and play an important part in ensuring safe delivery of the UK and Group Risk strategic objectives. In this role you will: ... Full time Transaction Monitoring Systems Analyst 3 P - Professional Specialism Permanent Manage Risk - Self Champion Transformation - Self One Group, one team - Self Agile - Self Accountable - Self Bank of Ireland Hybrid Financial Crime 30929 UK UK United Kingdom UK, United Kingdom Credit, Audit, Risk and Compliance What is the opportunity This is an opportunity to join a high performing team and further your career in Financial Crime Risk Management. The role sits within the UK 2LOD Financial Crime team where you'll be working closely with the Group Financi... Full time Head of Product Ownership CoE & Digital Governance 5 P - Professional Specialism Permanent Champion Transformation - Leader Accountable - Leader Customer Focused - Leader One Group, one team - Leader Agile - Leader Bank of Ireland Hybrid Products & Propositions 30804 Dublin Dublin Republic of Ireland Dublin, Republic of Ireland IT, Digital and Analytics What is the opportunity? This is your chance to drive the digital transformation of a leading bank, setting the strategic direction and leading a new product ownership Centre of Excellence. You'll shape customer centric innovations, fast track ide... Full time Scrum Master 3 P - Professional Specialism Permanent Customer Focused - People Manager One Group, one team - People Manager Accountable - People Manager Accountable - People Manager Manage Risk - People Manager Bank of Ireland Hybrid IT Oversight & Control 31177 Dublin Dublin Republic of Ireland Dublin, Republic of Ireland IT, Digital and Analytics What is the opportunity? This is a great opportunity to drive the delivery pipeline for multiple Agile teams helping them deliver digital software solutions at pace and with high quality. You will be a key contributor in amplifying our Agile capab... Full time