Summary
A new and exciting opportunity for a confident and reliable candidate to join a very busy administration team at a GP Practice. The position will be working closely with our Workflow Manager and Workflow Team, helping with the incoming documents and information within the clinical operating system.
Wage
£11,778 for your first year, then could increase depending on your age
National Minimum Wage rate for apprentices
Training course
Business administrator (level 3)
Hours
Monday–Friday, between 8.00am - 6.00pm (30 minute unpaid lunch break if working over 6 hours). Full working times/schedules will be confirmed at the interview.
30 hours a week
Start date
Monday 28 April 2025
Duration
1 year 6 months
Positions available
1
Work
Most of your apprenticeship is spent working. You’ll learn on the job by getting hands-on experience.
What you’ll do at work
The role will be varied and challenging and will involve most business aspects in the day-to-day running of an NHS surgery.
Tasks include:
* To work in accordance with written protocols
* Supporting general administration tasks
* Responding to emails
* Patient campaign and communication mailouts and batch SMS messaging
* Handling general medical enquiries, including liaising with GPs and other NHS contacts
* Actioning patient registration queries
* Liaising with local medical authorities on medical support provision enquiries
Where you’ll work
THE STABLES
162 OUTLAND ROAD
PLYMOUTH
PL2 3PX
Training
Apprenticeships include time away from working for specialist training. You’ll study to gain professional knowledge and skills.
College or training organisation
FOCUS TRAINING (SW) LIMITED
Your training course
Business administrator (level 3)
Equal to A level
Course contents
* Skilled in the use of multiple IT packages and systems relevant to the organisation in order to: write letters or emails, create proposals, perform financial processes, record and analyse data. Examples include MS Office or equivalent packages. Able to choose the most appropriate IT solution to suit the business problem. Able to update and review databases, record information and produce data analysis where required.
* Produces accurate records and documents including: emails, letters, files, payments, reports and proposals. Makes recommendations for improvements and present solutions to management. Drafts correspondence, writes reports and able to review others' work. Maintains records and files, handles confidential information in compliance with the organisation's procedures. Coaches others in the processes required to complete these tasks.
* Exercises proactivity and good judgement. Makes effective decisions based on sound reasoning and is able to deal with challenges in a mature way. Seeks advice of more experienced team members when appropriate.
* Builds and maintains positive relationships within their own team and across the organisation. Demonstrates ability to influence and challenge appropriately. Becomes a role model to peers and team members, developing coaching skills as they gain area knowledge.
* Demonstrates good communication skills, whether face-to-face, on the telephone, in writing or on digital platforms. Uses the most appropriate channels to communicate effectively. Demonstrates agility and confidence in communications, carrying authority appropriately. Understands and applies social media solutions appropriately. Answers questions from inside and outside of the organisation, representing the organisation or department.
* Completes tasks to a high standard. Demonstrates the necessary level of expertise required to complete tasks and applies themself to continuously improve their work. Is able to review processes autonomously and make suggestions for improvements. Shares administrative best-practice across the organisation e.g. coaches others to perform tasks correctly. Applies problem-solving skills to resolve challenging or complex complaints and is a key point of contact for addressing issues.
* Takes responsibility for initiating and completing tasks, manages priorities and time in order to successfully meet deadlines. Positively manages the expectations of colleagues at all levels and sets a positive example for others in the workplace. Makes suggestions for improvements to working practice, showing understanding of implications beyond the immediate environment (e.g. impact on clients, suppliers, other parts of the organisation). Manages resources e.g. equipment or facilities. Organises meetings and events, takes minutes during meetings and creates action logs as appropriate. Takes responsibility for logistics e.g. travel and accommodation.
* Uses relevant project management principles and tools to scope, plan, monitor and report. Plans required resources to successfully deliver projects. Undertakes and leads projects as and when required.
Your training plan
Business Administrator Standard - Level 3.
On-the-job training to support role development.
Off the job training to support qualification requirements.
The employer will offer dedicated training time to support off-the-job training requirements.
Functional Skills support - maths/English - if required.
Requirements
Desirable qualifications
GCSE or equivalent in:
* English (grade A*/9 - C/4)
* Mathematics (grade A*/9 - C/4)
Let the company know about other relevant qualifications and industry experience you have. They can adjust the apprenticeship to reflect what you already know.
Skills
* Communication skills
* IT skills
* Attention to detail
* Organisation skills
* Administrative skills
* Logical
* Team working
* Initiative
Other requirements
Should candidate be registered at this surgery as a patient then they will have to register elsewhere should they be offered the apprenticeship start.