The post holder will be responsible for the development and monitoring of the care pathway quality and improvement plans. The postholder, in conjunction with the operational team manager and relevant other teams, will ensure that clinical effectiveness systems are embedded and sustainable (based on audit and evidence-based care). Participate in, and lead where required, the development, implementation, and evaluation of strategies and service innovations whereby the service evolves to meet the needs of the individuals and their carers. Fully participate in quality assurance initiatives and advances including any resulting audit of these. Will demonstrate the ability to engage with different stakeholders including medical staffing in developing the service.
1.2 Service Delivery and Resource Management
Ensure that governance and assurance systems are in place for care pathways/clinical teams. The postholder will provide expert professional advice regarding clinical care, incidents, and complaints. Ensure that services are delivered by practitioners with the appropriate knowledge, skills, and competencies. In conjunction with the Team manager, ensure that care is provided within the service resource.
1.3 Practice Quality and Workforce Development
Take the lead, in consultation with the team manager, in being responsible for the coordination of multi-disciplinary team working and engagement in service delivery in line with practice standards. Ensuring the safety and effectiveness of the service through the implementation of effective risk management, governance, and assurance systems. Support the Team Manager and Operational Management Team in the development of the workforce. The post holder will act as a role model in providing a service for people with mental health problems for all staff within the Home Treatment Team and other stakeholders.
The post holder will help monitor and improve quality through the following:
1. Team compliance to national guidelines including NICE guidelines through audit and other means.
2. Developing care pathways which improve clinical care.
1.4 Line Management/Clinical Supervision Responsibility
The postholder will support the Team Manager in the delivery of line management to the team. The postholder will ensure that the team accesses clinical supervision and Continuous Professional Development. The postholder will provide appropriate cross-cover as required for the Team Manager.
1.5 Additional Responsibilities
All practice leads will hold a portfolio of responsibilities. These will include but will not be limited to: ensuring the quality and triangulation of Home Treatment Team KPIs, responsibility for updating and monitoring risk registers, Infection prevention and control, and NICE compliance within the team. They will also take responsibility for key practice development projects across the Home Treatment team service as assigned by the Team Manager or Operational Management team. Practice Leads will hold a service portfolio based on individual job planning e.g. safeguarding, complaints.
1.6 Personal Professional Duties
Role model clinical leadership. Practice in a way that actively minimizes dependency and promotes recovery. Communicate information in a way that makes it relevant and understandable for service users and carers, working to the principles of the functions policy implementation guidelines and practice in line with the standards and values set out in them. Ensure a duty of care to service users who are entitled to receive safe and competent care. The service users' wishes, feelings, values, and beliefs should be taken into consideration as well as the views of the people close to them. Take personal accountability for your own practice.
This means that you are answerable for your actions and omissions, regardless of advice or directions from another professional. Ensure that you remain professionally competent by participating in your own and others' clinical supervision. Demonstrate specialist knowledge and skills, not only relating to the care of mental health patients but also in-depth knowledge of the roles and functions of other professionals across the services. This may be enhanced by a relevant qualification at an appropriate level.
1.7 Communication and Relationship Skills
The Practice Leads along with the Team Manager will provide high-quality mental health services to eligible patients through a multi-disciplinary team of registered professionals and medical staffing. The postholder will ensure that services are provided within National, Local and practice guidelines so that: Quality of life for the people most in need is maintained and improved. All services are provided effectively and efficiently within current national direction and relevant legislation, to include the protection of vulnerable Adults and Children.
Detailed confident verbal information sharing, within the Team or the wider multi-disciplinary Team, which includes Primary Care. Detailed confident verbal information sharing on behalf of the Organisation to and from Police and other agencies where appropriate with regard to matters of risk, mental ill health, risk, and as when appropriate. Ability to appropriately communicate information whilst negotiating positive changes or new service developments. Confident in managing conflict between individuals when required. Ability to negotiate a positive outcome from complaint investigations.
The ability to receive information, analyze and formulate professional judgments. Attend and represent the team's view in meetings, e.g. Child Protection, Adult Protection, Mental Health Review Tribunals, CPA reviews. Attend and participate in various forums/steering groups within Adult Mental Health and the wider health community e.g. South West Clinical Networks. Be a part of the Acute Care Pathway. Elicit information from the patient and work with them to advocate on their behalf. Ability to communicate clearly and effectively over the telephone within the boundaries of confidentiality.
Maintain accurate, timely paper and electronic records. Ensure they are kept safely in accordance with Organisation policies, including the Data Protection Act and the Organisation Confidentiality Policy. The post holder must demonstrate a positive attitude to mental health attending to patients with respect and courtesy. The post holder will ensure that professional boundaries are always adhered to. Directly responsible for the collaboration and the planning of individual care with patient, carer, negotiation with other teams and services to provide a seamless service to users and carers.
Must be confidential in communicating with people who are experiencing mental health difficulties when English is not their first language using Organisation approved interpreters/services. To attend and participate in the monthly Locality business and performance meetings.
1.8 Knowledge, Training and Experience
The post holder will be responsible for updating their own practice, knowledge, and skills within their sphere of practice including Organisation mandatory training. Expert Knowledge of working within a Home Treatment Team, and/or other relevant experience that is transferable to a Home Treatment Team Model.
Knowledge of Policy and Legislation. Knowledge of Mental Health and Mental Health Service delivery. Knowledge of the Urgent care agenda. Knowledge of the current drivers in Home Treatment team and Key Performance Indicators for the service.
Adhere to Policy and Legislation relating to Mental Health, e.g. Mental Health Act 1983, Mental Capacity Act, Equal Opportunity Law, Disability Discrimination Act, Human Rights Act, Care Programme Approach and Clinical Governance.
1.9 Analytical and Judgement Skills
The post holder will provide mental health care and other interventions in the setting most appropriate to meet the patients' needs. Ability to match patient need with available skills and resources.
Emergency judgments and clinical decision making as team lead. Supervision, advice, guidance to others about complex individuals/situations. To receive information and balance risk to patient and organisation, formulating plans accordingly and communication to the wider health community. Investigating complaints and reviewing untoward incidents and serious incidents, producing chronology of events, timelines, gaining witness statements, producing report, recommendations, and action plans for improvements.
Support the Team Manager in the organisation of the duty rota, ensuring that appropriate skill mix is available 24 hours and is the most cost-effective use of the resources available. To have the vision to develop the workforce plan for the next five years.
Full Job Description can be found as a Supporting Document.
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