Are you a seasoned help desk administrator looking for your next challenge?
About the Role
We are working with a renowned National FM company to find an experienced Helpdesk Administrator based in Manchester.
Duties and Responsibilities
* Ensure customer service level agreements (SLAs) are met.
* Allocate resources to quoted jobs, considering geographical and skill-set factors.
* Monitor engineer responses to ensure timely completion of return visits.
* Assist with purchasing and process engineers' quotes, reports, and recommendations.
* Liaise with accounts managers and supervisors regarding capacity, job timing, and work instructions.
* Liaise with engineers to stay informed about changes and abnormal travel.
* Upload and update client portals and issue timely updates to clients.
* Contribute to the operation of the out-of-hours telephone answering service, ensuring messages are relayed and actioned promptly.
* Compile customer invoicing for review by accounts.
Requirements
* Proven experience in a planning/scheduling role.
* CAFM experience or similar, with facilities management experience essential.
* Proficiency in MS Office, particularly Word and Excel.
* Excellent organisational skills.
* Excellent interpersonal and customer relationship skills.
* Exceptional telephone manner.
* Ability to use initiative.
Desirable Traits
* Flexibility and patience.
* A team player attitude.
* Able to understand complex information and demonstrate attention to detail.
* Professionalism and strong communication skills.
* A can-do attitude.