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Job Title: Patient Administrator
Castlefield Recruitment is delighted to be working with a fast-growing specialist Healthcare Provider, committed to delivering high-quality patient care.
The successful candidate will oversee scheduling and coordination of patient appointments, consultations, and surgical bookings. A smooth patient journey from inquiry to post-surgical aftercare is essential.
Duties:
* Manage all aspects of patient bookings, ensuring a seamless experience from consultation to surgery.
* Schedule inquiries, consultations, assessments, and surgical appointments accurately.
* Respond to and record all inquiries across social media and online platforms.
* Collaborate with medical staff to optimize scheduling and theatre efficiency.
* Monitor appointment availability and handle cancellations or reschedules promptly.
* Maintain accurate patient records in line with GDPR and confidentiality standards.
* Process bookings, invoices, and payments accurately.
* Assist with credit control and ensure patient accounts are up to date.
* Manage referrals for additional treatments or follow-ups.
Essential Skills and Qualifications:
* Experience in private healthcare is essential.
* Background in patient coordination within a surgical or private healthcare setting.
* Strong administrative skills, handling surgical bookings and inquiries.
* Excellent communication skills with a patient-focused approach.
* Ability to multitask in a fast-paced environment with attention to detail.
Additional Details:
* Seniority level: Not Applicable
* Employment type: Full-time
* Job function: Administrative, Customer Service, Healthcare Provider
* Industry: Hospitals and Healthcare
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