Job Title: Administrator Location: Full Time Office based in Central London (London Bridge) Summary of Role You will provide a high-quality administration and back-office support service to operational teams and clients. You will ensure efficient and effective administration for all service & maintenance provision in line with agreed processes and procedures. You will continuously improve efficiency and effectiveness of our processes to support service delivery. What you will be doing Ensure prompt and professional response to customer requests – this includes internal and external customers via telephone and email. Co-ordinate PPM, reactive, project and quoted works. Provide monthly reports in the agreed format both internally and to specific clients. Provide data on KPI requirements in line with contract specification. Provide Conformity Certificates to clients in line with the required external Auditors. Ensure all Quality Management Systems are in line with ISO9001, and all administration tasks are carried out in line with this requirement. Create purchase orders, monitor/approvals for invoicing and prepare monthly applications for payments. Ensure accurate data entry into company/client systems and manage/track timesheets Provide monthly reports in the agreed format both internally and to specific clients. Support with monthly audits, including the monitoring of internal stock and client stock Provide Conformity Certificates to clients in line with the required external Auditors (NSI & SSAIB). Contribute to effective communications and be the operational support for all service maintenance related activities. Demonstrate a responsive “can-do” attitude to the Security/ Fire team and end users across the portfolio. Responsibility for ensuring due compliance to the London & South East contract specifications (Client Specific). What we will need from you as an Administrator Previous experience in a similar administrative role, preferably in customer service or contract administration is highly desirable. Previous experience within the Fire & Security sector would be an advantage. Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines (essential). Strong attention to detail and accuracy (essential). Proficient in using Microsoft Office Suite (essential) and CAFM software (desirable as training will be provided). Excellent verbal and written communication skills (essential). Strong problem-solving and customer service skills (essential). Ability to work independently and as part of a team (essential). Able to use initiative, be proactive and contribute to continuous improvement activities (essential). Administrator Benefits Package: Competitive and negotiable salary based on relevant experience 25 days holiday plus bank holidays and option to buy 5 days and sell 2 days Contributory company pension scheme Life Assurance Company funded Health Cash Plan Hours: 36.5 hours per week (Monday to Thursday 8.45 – 16.40, Friday 8.45 – 16:00) Please note: You may be required to undertake a DBS check as part of your job role at Hall & Kay. Additional Company information At Hall & Kay, we deliver complex fire protection and security solutions to protect what matters most to our clients. As technical experts our focus is on the lifetime value of a project. Meaning we can design, supply, install, test and maintain all types of sprinkler, gas suppression, fire detection, and integrated security systems. With 140 year trading experience and a strong project delivery culture, we are proud to have built lasting relationships with some of the UK’s most respected companies in all areas of industry and construction. What sets us apart? Our culture. What we call ‘the Hall & Kay way’.…it’s a people thing. Put simply, we know we can achieve more when we work as a team – with clients, with the communities we serve and in our own business. Our people create safety every single day, using their skills and experience to adapt to changing situations and rise to the challenges presented to them. It’s our people that make us trusted to deliver. Administrator OfficeAdministrator AdministrativeAssistant OfficeAssistant Fire&SecurityAdministrator Customerservicesadministrator SecurityAdministrator FireAdministrator ContractsAdministrator