Division - Cross Cutting Policy & Strategy
Department - Redress & CMC Policy
Salary - National (Edinburgh and Leeds) ranging from £51,200 to £64,000 and London £56,400 to £70,400 per annum (Salary offered will be based on skills and experience)
The Redress and Prudential department sits within the Cross Cutting Policy and Strategy Division. The Redress and Claims Management Company (CMC) policy team plays a critical role by owning and advising across the Financial Conduct Authority (FCA) on the policy requirements which ensure that firms put things right for financial services consumers when things go wrong, whether that’s making a complaint or claiming compensation in the event a firm goes under owing redress liabilities. As part of this role the team owns the FCA’s relationship with the Financial Ombudsman Service (FOS) and Financial Services Compensation Scheme (FSCS). Major projects include introducing a price cap for claims management companies (CMCs), the consumer redress scheme for former members of the British Steel Pension Scheme, and the Wider Implications Framework Annual Report.
The team manages the strategic oversight of FOS and FSCS, and coordination of shared projects on key areas of common interest and information/intelligence sharing between the wider FCA and the regulatory family (FOS, FSCS, Market Analysis and Policy and The Pensions Regulator). The team are also policy-owner of the Handbook regulatory reporting requirements.
We are currently looking for talented individuals to join the Redress and CMC Policy team. This is an exciting opportunity for someone to be involved in high profile issues, which might include:
What you will be doing
* Supporting the development of policy proposals, and helping preparing high-quality policy papers for senior management and Board approval, and for public consultation, and the communication of these proposals externally
* Providing quality input, advice and support to supervisors, firms, consumers and trade and consumer bodies on redress issues (such as handling of complaints, approach to redress, role of FOS and/or FSCS) to develop and maintain a coherent approach to consumer redress and/or compensation
* Support the Oversight Committee and the Board in ensuring effective and robust oversight of FOS in line with our statutory duties
* Improving coordination and sharing of data between the regulatory family to advance shared objectives and ensuring that redress and complaints data is available to inform FCA decision-making
What will you get from the role?
The work of Redress and CMC policy is critical to the FCA’s Business Plan. The redress and compensation rules are a critical part of the consumer protection framework, helping consumers when things go wrong. By ensuring that the regulatory family can carry out their necessary public functions, there is effective coordination of information and intelligence, and the FCA is equipped with accurate firm data we are enabling the FCA to reduce harm to consumers.
The Redress and CMC senior policy associate will have the opportunity to:
* Work on challenging issues, in an intellectually stimulating environment, where creative thinking and problem solving are essential
* Interact with a wide range of internal and external stakeholders including government, industry and consumer representatives
* Help support firms and the compensation framework put things right for consumers when things go wrong
Which skills are required?
We are a Disability Confident Employer; therefore, disabled people or individuals with long-term conditions who best meet the minimum criteria for a role will go through to the next stage of the recruitment process.
Minimum
* Previous experience of dealing with policy issues relevant to consumer protection in regulated industries
* Evidence of reviewing large amounts of complex information, identifying the key themes, drawing logical conclusions and developing and implementing policy solutions
Essential
* A collaborative and flexible approach, and the ability to think creatively about new regulatory approaches
* Ability to work independently, use sound judgement and escalate issues appropriately
* Good written and oral communication skills, including the ability to:
o Distil complex issues into succinct messages;
o Present confidently to a variety of internal and external stakeholders
o Act as a credible representative for FCA externally
Our Values & Diversity
We are proud to be an inclusive employer and our ambition is to cultivate a culture for all employees that respects their individual strengths, views, and experiences. We believe that our differences and similarities enable us to be a better organisation – one that makes better decisions, drives innovation, and delivers better regulation.
Within the workplace you will have access to various employee resource groups which aim to promote and achieve a healthy work / life balance and support our diversity ambitions.
Did you know? 50% of our Executive Committee were the first in their family to attend university.
The FCA is committed to achieving greater diversity across all levels of the organisation. Given this, we particularly welcome applications from women, minority ethnic, disabled, and neurodivergent candidates for our senior associate role.
Benefits of working at the FCA
* 25 days holiday per year plus bank holidays
* Hybrid working (work from home up to 60% of your time)
* Private healthcare with Bupa
* A non-contributory Pension of at least 8%
* Life assurance
* Income protection
We also have a competitive flexible benefits scheme which gives you the opportunity to create a personalised benefits package, tailored to suit your lifestyle.
We welcome applications from candidates who are looking for flexible arrangements. Many of our staff work flexibly including working part-time, staggered hours, and job shares. We can’t promise to give you exactly what you want but we can explore what might work best for both sides.
Follow this link to see what life is like at the FCA - Life at the FCA
Application Support
We are dedicated to removing barriers and ensuring our application process is accessible to everyone. We offer a range of adjustments to make your application experience as comfortable and straightforward as possible.
If you have an accessibility need, disability, or condition requiring changes to the recruitment process, please contact your recruiter using the details below and they will be happy to discuss this further with you.
Useful Information and Timeline
* This role is graded as: Senior Associate - Regulatory
* Advert Closing Date: 30th March
* Case study and competency interviews: W/C 14th April
Your Recruiter will discuss the process in detail with you during screening for the role, therefore, please make them aware if you are going to be unavailable for any date during this time.
Got a question?
If you are interested in learning more about the role, please contact:
* For external applicants, please contact Chhavi Bartaria at Chhavi.bartaria@fca.org.uk
* For internal applicants, please contact Lucy Matthews at Lucy.matthews@fca.org.uk
Applications must be submitted through our online portal. Applications sent via email will not be accepted.
#J-18808-Ljbffr