Greenzone is thrilled to offer a full-time opportunity to become an integral part of our dynamic Operations team. About us We are a national waste broker, located in Newark on Trent, specialising in providing bespoke recycling and waste management solutions to our customers. We partner with suppliers who align with our company values and who we believe best fit the needs of our customers. We work alongside our customers to plan and tailor their waste management needs around their business to help strengthen their Corporate Social Responsibilities (CSR), maximise recycling and deliver cost savings. Our ethos is to be a trusted partner that can be relied on as a safe pair of hands. Greenzone is committed to fostering an inclusive working environment where every employee and candidate is treated with kindness, dignity and respect. We actively promote equality of opportunity for all with the right mix of talent, knowledge skills, experience, qualifications and potential. We fully embrace new ideas and challenge old practises to find the very best solutions for our customers, suppliers, and people. Greenzone welcomes applications from a wide range of candidates and all decisions relating to hiring are made fairly based on individual merit alone. About the Role Reporting to the Chief Operating Officer, the Account Manager will effectively manage small-to-medium accounts with a focus on client retention, service excellence, and identifying growth opportunities to meet revenue and profit targets. Responsibilities will include but not be limited to: ACCOUNT MANAGEMENT: Serve as the main point of contact for assigned accounts, ensuring strong, long-term relationships. Complete and maintain Account Development Plans (ADPs) to capture customer goals, service needs, and growth opportunities. Proactively manage customer contracts, ensuring agreements are up to date and renewed at least six months before expiry. SERVICE EXCELLENCE: Ensure service delivery meets or exceeds customer expectations and complies with agreed SLAs. Conduct regular service reviews (e.g., quarterly or as agreed) with clients to discuss performance, identify improvement opportunities, and address feedback. Monitor and report on KPIs (e.g., SLA compliance, retention rates, revenue growth), providing actionable insights for improvement. COMPLIANCE AND RISK MANAGEMENT: Ensure all accounts comply with contractual obligations, waste/resource management laws, and relevant regulations. Identify and escalate risks/threats, proposing solutions promptly to protect client relationships and company interests. REVENUE GROWTH: Identify and execute opportunities for cross-selling and upselling waste/resource management solutions, collaborating with internal teams as needed. Achieve growth targets by developing creative, value-driven solutions for clients, leveraging the company’s supply chain expertise. COLLABORATION AND REPORTING: Work closely with internal departments (Customer Support, Account Coordinators, Finance, and Supply Chain) to ensure seamless service delivery and resolution of client issues. Update the Company CRM system with all relevant business development and account activity. Provide accurate and timely reports to internal and external stakeholders as required. CUSTOMER RELATIONSHIPS: Build strong relationships with decision-makers within client organizations to better understand their needs and align services accordingly. Gather and act on customer feedback to improve service delivery and client satisfaction continuously. ADDITIONAL RESPONSIBILITIES: Supporting Key Account Managers as reasonably required. Represent the Company at external events, conferences, and meetings as reasonably required. Any other reasonable duties as required by the Company in connection with the effective and efficient management of accounts to ensure exceptional service levels, retention and growth of the accounts. About You SKILLS Outstanding enthusiasm, passion, and a hunger to succeed. Strong relationship-building and communication skills (written and verbal). Excellent presentation skills, with the ability to engage stakeholders confidently. Proficiency in CRM software and data analysis tools. Exceptional time management, with the ability to handle multiple accounts and priorities effectively. Ability to think innovatively, solve problems, and provide creative solutions. KNOWLEDGE AND EXPERIENCE Experience in managing customer accounts in a service-based industry. Proven success in customer retention, service delivery, or business development. familiarity with waste/ resource management (desirable). QUALIFICATIONS GCSE-level Maths and English or equivalent (essential). Further or Higher Education qualifications (desirable). OTHER A proactive learner with a desire to develop new skills and increase knowledge. Full driving licence. Alignment with the Company’s values. Benefits Competitive salary and benefits Company Pension scheme and Life Assurance scheme Employee Assistance Programme 25 days annual leave per year, plus bank holidays Career development and training opportunities On-site parking Eatzone – our on-site subsidised canteen Subsidised gym memberships Contact If you are you interested in this position, please apply via the button below. For more information, please contact careersgreenzoneuk.com or call 03339966666.