Job Description
Become Part of the Team
With over 35 years of experience, Flexicare is a leading designer and global provider of medical devices that enhance patient care. Headquartered in the UK, we support clinicians worldwide with class-leading devices and a global network of subsidiaries across over 100 countries. Flexicare has ambitious plans for international growth and we want you to be a part of our journey!
What You'll Do
You will lead quality engineering activities in the management of complaint handling and associated post market activities, such as Field Safety, Vigilance and Trending to ensure the highest level of customer quality experience post market.
1. Lead process to support products in customer experience post market, including complaint investigation, corrective action, preventive action, FSN, vigilance and post market surveillance
2. Lead the development of new systems and procedures
3. Plan, conduct and supervise closure of complaints, FSN, vigilance reports
4. Support continuous improvement activities
5. Drive KPI delivery in complaint process
6. Actively support team development within quality to increase performance and engagement
7. Support CAPA and NC initiation and execution
8. Work closely with design, operations and other business functions to ensure quality performance of products
9. Work closely wi...