Business Area Corporate Operations
Role Title Deputy Head of Estates and IT
Location London, office-based minimum 4 days per week
Grade SEO
Vacancy Type External/ Permanent
Security Willingness to undertake security clearance to SC level
Vacancy Manager Laura Fretwell
About The Role:
The Deputy Head of Estates and IT is a dynamic and multifaceted role that calls for a blend of technical expertise and exceptional interpersonal skills. This position offers the unique chance to join a dedicated team that provides crucial operational services, directly impacting the daily lives of our colleagues. You will oversee the daily management of IT provision across the Department, also acting as the Estates manager.
This role presents an exceptional opportunity to gain first-hand experience with a diverse range of IT products and services. You will be required to collaborate with various shared service providers across key sites in London and Belfast in order to deliver a top quality service to our staff.
To excel in this role, the ideal candidate will have a background in delivering IT services in line with industry best practices, strong communication skills, and impeccable attention to detail. Previous experience of estates and facilities management, including Health and Safety matters, would be beneficial.
This exciting opportunity is best suited for someone who thrives in a dynamic environment, is proactive, enthusiastic, and prepared to tackle challenges head-on, both with colleagues and third-party suppliers.
Duties And Responsibilities:
The main responsibilities of the role include but are not limited to:
* Provide IT support to staff through the configuration and allocation of IT equipment, including onboarding and offboarding.
* Act as the office manager for the London office, dealing with issues as they arise and maintaining a close relationship with our landlords and service delivery partners.
* Management and maintenance of the Department’s IT infrastructure and software including laptops, phones, video conferencing systems and specialist software.
* Day to day management of the relationship with our third party IT suppliers to ensure contracts are managed effectively, faults are logged and requests are resolved in line with agreed timescales.
* Management of the Department’s contracts with our travel providers.
* Responsibility for Health and Safety across both London and Belfast.
* Day-to-day oversight and financial management of the Estates and IT budget including working to ensure the effective processing of invoices and requests.
Essential / Desirable Criteria
We invite applications from individuals who have a proven track record of using their initiative effectively and making informed decisions in service support matters. You will have a reputation for achieving the highest performance standards. We seek a self-motivated, confident communicator with strong interpersonal skills who is committed to fostering continuous self-improvement and the development of others. We are eager to employ an individual with a passion for continual learning and improvement, keen to share knowledge with their team members and nurture their potential.
Essential Criteria:
* A minimum of two years within the past five years working in an IT environment
* Experience in providing customer-facing services and managing suppliers/contracts.
* Willingness to obtain SC clearance if not already held.
Desirable Criteria:
* Basic experience of networking and supporting common technology services such as MS Office/ Google Apps/ Phones etc
* Experience in general estates and facilities management
* Experience in dealing with Health and Safety matters, including a NEBOSH qualification (or similar) or a willingness to gain the qualification in post.
This post is considered to be customer-facing and as such, the post holder will be required to attend the office at least four days a week. Requests for flexible working will be considered prior to the commencement of employment.
Sifting Stage
Please provide a personal statement of 500 words to demonstrate how you meet the essential and desirable criteria.
Interview Stage
You will be assessed on the following behaviours:
* Managing a quality service
* Delivering at pace
* Working together
Please read Civil Service ‘Success Profiles’ guidance for more information.
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