Location: Chandlers Ford, Hampshire
Hours: Monday to Friday, 08:30 – 17:00 (1-hour lunch break)
Rate: £12.50 per house
Start Date: ASAP
Are you an experienced customer service professional with a background in eCommerce and ticket-based support systems? We are looking for a dedicated and proactive Customer Service Executive to join a small but dynamic team in Chandlers Ford.
The Role
As a Customer Service Executive, you’ll be handling around 60 customer queries a day, all managed through a ticketing system. These inquiries will come from various channels. The focus will be on product issues, returns, refunds, product queries, and delivery concerns.
Key Responsibilities:
Manage customer queries through the ticketing system
Respond to issues related to products, orders, returns, and deliveries
Liaise with internal teams to resolve complex queries
Ensure timely and professional communication across all channels
Track and manage tickets from start to resolution, ensuring customer satisfaction
What We’re Looking For:
Strong customer service background, ideally in eCommerce
Experience with ticketing systems
Excellent written communication skills
Ability to handle a fast-paced workload and manage multiple queries
A problem-solver with a proactive attitude
Comfortable working in a small, collaborative office environment
To apply for this role, please contact Emma in the Eastleigh office – (phone number removed) / (url removed)