Overview
Create field service staff for the Facilitate Division to enable self-performing capabilities.
Responsibilities
* Perform site visits to gather all pertinent information for proposals.
* Strong mechanical skills are required to service Janus and non-Janus products.
* Must be able to work on ladders and lifts.
* Ability to work on a team or on an individual project.
* Ability to maintain an in-depth knowledge of our complete line of products and services.
* Ability to hire, develop, and train new service technicians.
* Ability to supervise a team of service technicians.
* Create detailed reports for the estimating department to include photos and detailed reports consistent with department requirements regarding standard and nonstandard conditions as they exist on the property.
* Determine the scope of work based on analysis of the job site to pass to the estimating team.
* Identify adverse situations that require specialized products or additional labor.
* Prepare a site plan for the drafting team with all pertinent dimensions necessary.
* Measure and report onsite conditions as they relate to the construction of Janus products.
* Communicate with customers as requests develop, to get a true understanding of the conditions that exist and the customers’ expectations relative to the scope of work.
* Follow up with customers to receive sign-offs.
* Other duties as required.
Qualifications
* Bachelor’s degree preferred. Minimum of three years related experience.
* Excellent computer skills required including Microsoft Office Suite (Outlook, Excel, Word, and Project, E Builder).
* Advanced technical and troubleshooting skills.
* Valid Driver’s License Required
PHYSICAL DEMANDS:
* Regularly required to sit, stand, and walk.
* Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
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