UK Operations Director, Maidenhead – UK Coverage - £90k Company Car & Senior Executive Benefits As UK Operations Director you’ll be driving outstanding nationwide service – through coordinating the field team, the service desk team and the procurement & compliance teams. If, in response to customer demand, the team is growing rapidly, it takes a well organised, people focussed, leader. MCFT has an industry-leading, international reputation it its field – commercial kitchen maintenance; many of the processes, evolved in the UK, help to develop best practice around the world; foremost amongst these is the investment in training. Quite simply, if we don’t “grow our own”, our opportunities for growth are capped. Conversely, if we’re successful, we lead the market – and our ambition is to grow 30% year-on-year. How to safely task, manage, support and engage a significant proportion of developing engineers, whilst ensuring efficiency, financial viability and, above all, excellent customer experience? Whilst this is no ordinary challenge, we do have the solid foundation exemplary, highly experienced departmental leaders, passionate about continuing their standards. Main responsibilities: Contribute to corporate strategy in the areas of our Field team, Procurement, Compliance, Fleet & Customer service to ensure that the company achieves its short and long-term objectives. Direct and oversee operations staff to ensure that they are motivated and trained to carry out their responsibilities to the required standard. Develop and implement policies and procedures to ensure that core operational functions achieve their business objectives. Develop and control operational budgets to promote profitability and ensure the company has all the resources required to meet its objectives within agreed financial parameters. Oversee purchasing to ensure that the company has the goods and services required within agreed costs and quality standards and at the right times. Develop all necessary policies and procedures to ensure safe and healthy working environments across all company locations. Maintain working relationships with all other directors to ensure effective co-ordination of all company activities in support of corporate objectives. Evaluate overall company performance by gathering, analysing and interpreting data and metrics. Act as the company’s main adviser on all issues relating to operational functions and keep abreast of latest developments to ensure that the company maintains its competitive position. Knowledge skills and experience required: Customer-facing and customer-centric experience; this role is above all about delivery. Team leadership including experienced direct reports and a national, team structure Field service management – there is something unique about running teams you can’t see Extensive operations management experience Significant industry experience Thorough knowledge of the company, its services and processes Analytical skills to evaluate data and performance/operation metrics Excellent inter-personal and negotiating skills Excellent organisational and leadership abilities Excellent time management skills Excellent decision-making skills Good to have: Experience of hospitality. Reporting to: UK MD Responsible for: Field teams, office support functions, procurement, compliance. The package: A starting salary of £90k. Generous Car Allowance. Discretionary Annual Bonus. 28 days annual leave plus bank holidays that equates to 36 days holiday per year (7 weeks and 1 day). Award winning in-house training. Excellent progression opportunities. Private Health Care Pension scheme. Income protection. Mobile phone & Laptop. To find out more, please apply today.