2nd Line Infrastructure Engineer
Location: Crawley
Salary: £35k + benefits
An enterprising 2nd Line Infrastructure Engineer is urgently required by my client with significant experience of Supporting Microsoft/Windows based infrastructure. Strong experience of managing and maintaining IT Infrastructure environments, whilst being proactive in upgrading environments, and supporting end users is needed. This role will be supporting multiple sites, and as such, some travel, along with on-call support will be required.
Role and Responsibilities:
1. Assist the Senior Infrastructure Engineers with all levels of IT Infrastructure monitoring, end user support, and generally helping to improve the IT infrastructure environment for my client.
2. Daily end user support for all levels of the Infrastructure environment along with the associated software, resolving issues in a timely manner.
3. Install, configure, test, maintain and support end user workstations and associated hardware/software.
4. Interact with all manner of end users on a day-to-day basis, maintaining strong relationships across the business.
Skills and Experience:
1. 3+ years’ experience of working within a hands-on/technical IT Infrastructure support role within a 2nd line level or higher.
2. Experience of working within an ITIL environment.
3. Experience of supporting Windows based infrastructure environments, support Servers, networks, Active Directory, Office/Office 365, etc.
4. A broad understanding of IT security would be beneficial.
This is both a reactive and proactive role, which will entail day-to-day end user support, along with getting involved in new IT projects. This role will offer an excellent opportunity to learn from more experienced IT Infrastructure Engineers.
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