Key Responsibilities Answering telephone queries in a polite and efficient manner. Ensuring the Lorenzo system is up to date and that the ward diary correlates with system. Organising patients notes. Filing results and organising patients notes. Transferring patient notes to relevant departments. Chase up patient diagnostics with relevant department. Booking of ambulances, when directed to do so. Obtain relevant admission/discharge information for the nursing staff. Provide clerical support for the unit manager and the team. Obtaining blood results from the computer system. Delivering messages to appropriate staff and department. Maintaining all relevant information boards that the ward may have. When directed, arrange transport, equipment or any other relevant support under the direction of the nursing team. To show own duties to new administration staff within the department. Communication Communication with others must be polite, professional and courteous with patients and their relatives/carers, with nursing staff and medical staff and the wider MDT team members. Communicate with other personnel within the multi-disciplinary teams and professional staff from other outside organisations. Maintaining Ward Stocks Ordering stationery and non-stock items when required. Monitoring computer and printing equipment and reporting any issues to supervisor. Ordering additional stock as and when requested. Miscellaneous Obtaining items from Pharmacy/Stores. Occasionally escorting patients to other departments. Ensuring the ward office is kept generally tidy. For full details please see the Job Description and Personal Specification.